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Reviewed 7 April 2021 via mobile

The Four Seasons Hualalai really delivered up one of the best family vacations Ive ever been on! Two adorable children's robes and complimentary kids packs (with a pool toy/stuffed animal/coloring book and shaved ice coupons) had my boys cheering from the start. The resort is breathtaking and Im not sure I could get closer to the ocean if I tried! Our boys left it all on the beach/pools each day and my husband and I could relax with a cocktail and be delighted watching them love life. (If you are sans kids- there was an adults only pool as well.) I made reservations ahead of time for the restaurants each night and never had an issue. We did the trading post or room service on our deck each morning. Ulu Sushi delivered up one of the best meals Ive ever had on our last night. Every single staff member I encountered was so nice and accommodating to us. They really go out of their way to make sure we had the time of our lives. Thanks to 4 Seasons for the best vaca ever!

Date of stay: April 2021
Trip type: Travelled with family
1  Thank crawfordpcv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 9 April 2021

Aloha,

Wow, what a touching review! Mahalo for taking the time to share your experience, we will be sure to share this feedback with the fantastic team that makes this magic happen for our guests. We are so happy that we could provide such an amazing family vacation for you and your Ohana in so many ways. It sounds like you and your husband were able to enjoy your selves almost as much as your boys. We are grateful you chose to stay with us for your family vacation, and we hope to see you again soon in paradise!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2021

Of many hospitality experiences, Hualalai was by far the best in terms of service and amenities. We were coming from our wedding about an hour away on Hawaii island and the Hualalai team ensured our dinner reservation could be adjusted, and when we arrived that evening, a host of bellmen were there to help me and my wife (including with her dress) and instantly put us at ease. The rooms are well apportioned and befitting the property, but it is the people who make the place. Service here was not only excellent - but what put it a cut above was how genuine all of the staff are. They genuinely care and want to help you, or just talk to you. Because they care, and ask questions and go above and beyond to suggest things that you might like or want to experience, you end up having a better trip and stay. On top of that, the thoughtful gestures and gifts (like the dinner staff knowing that it was our wedding night/honeymoon, to the thoughtful card and prosecco on ice in our room upon arrival), the staff and place embody the spirit of aloha. The rooms, grounds, and amenities throughout the property are all top notch to boot.

Date of stay: March 2021
    • Value
    • Location
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Review collected in partnership with Four Seasons
Thank mattcQ7721WM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 9 April 2021

Aloha,

Mahalo for giving us such an amazing review! Congratulations on your recent wedding and we wish you both many years of happiness! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We are ecstatic that you are very much able to feel the genuine hospitality that we strive to reach each day. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise to share more Aloha with you and yours!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2021

You won’t be able to eat dinner when you want, and you will wait in line to get breakfast at the general store and to use the gym. I know these are circumstances of COVID, but it does take away from the full experience. So be prepared to pay 100 cents on the dollar but get 80% of the value during this time.

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
4  Thank Hal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 30 March 2021

Aloha Hal K,

We appreciate you taking the time out to share your experience. We are disheartened to hear your time with us did not meet your expectations. I've taken your feedback and will be following up with our team to help ensure these issues are remedied. Please do not hesitate to reach out to me personally if you have any further feedback.

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2021

The facility is absolutely first rate and the staff are excellent. Hard to beat, but recognize that they charge for it -- far more than any other hotel around there. People who come here can afford it and don't seem to care. Many families with younger children who love it. Their "remodel" is about complete, but not clear why they needed it. We have been here many times and will likely come again.

Room tip: You can call in advance and make room requests. Ask for room close to lobby building
Date of stay: March 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank Abraham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 30 March 2021

Aloha,

Mahalo for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We as a team take much pride in the quality of our product. We very much appreciate you taking the time to share your experience, and we look forward to seeing you again soon in paradise!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2021

Four seasons Hualali is the finest resort on the big Island of Hawaii. From the moment you past the security gate leading to the property, you feel safe and secure. The beautiful grounds stretch for miles. If you are a golfer, this is one of the most scenic properties you will ever encounter. greetings at he front of house are warm and sincere. Every person on property is helpful and friendly, with many remembering your name and face. There is no shortage of restaurant dining and variety of cuisine. The rooms have been recently remodeled with the most modern touches and comfort. This resort, fronting a rugged stretch of the Pacific Ocean, makes you just want to relax in a beach lounge, staring at he sea, with a cocktail in your hand. You will never want to leave

Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
1  Thank viensEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 19 March 2021

Aloha,

Mahalo for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. From the moment you arrive through our amazing golf course to the endless blue Pacific Ocean views from your newly renovated rooms we are so pleased that you enjoyed your time with us. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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