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Reviewed 13 January 2021

It is always a pleasure to return to the Four Seasons Hualalai, but it was a special pleasure to come with my family for a much needed safe getaway during the pandemic. Upon arrival we were greeted by the omnipresent Resort Manager, Sebastian Hinsch. He could not do enough to make our family welcome and comfortable during our stay. I was so impressed to see him at 6:30 am one morning working hands on with and guiding the landscapers to make the pool area perfect after an overnight storm. Sebastian is true leader of his team and highly respected by them for his hard work.

I was blown away by the friendliness and attentiveness of all the Four Seasons Hualalai family, from the moment we arrived they went above and beyond. Tony Cook at the Front desk was a wizard at addressing our various questions and requests through the app and was so good about following up and making sure everything was perfect. The check-in process was quick and private, the staff were cautious about taking guest’s temperature and requiring wristbands once guests have had their temperature cleared — this made us feel safe and comfortable. Everyone visiting the island received a negative genetic Covid test, and another PCR test immediately upon arrival.

Occupancy is being controlled during the pandemic but even when the property is at 100% capacity it always feels very private and calm.

Once checked in we were escorted to our gorgeous entirely renovated guest room. We love both the lava shower gardens with orchids on the first floor rooms and the second floor views. The rooms at the resort are low rise bungalows with views of the beautiful, clear ocean that surrounds the island.
The beaches in this part of Hawaii are my favorite of all the islands — particularly beautiful with long stretches of white sand and framed by lava rock. Turtles come every day to sun on the beaches and feed amongst the coral just off shore. The snorkeling is just fantastic at any point you walk out into the ocean.

On the property, there are five incredible and very distinct pools, perfect for relaxing throughout the day. There is a family pool where the pool attendants go above and beyond, going around with frozen treat for the kids and adults. There is also an adult infinity pool and hot tub for very quiet relaxation. The Kings pond crescent has been entirely renovated and enhanced. There is now a large warm infinity pool which overlooks the Kings pond (stocked with thousands of tropical fish and an eagle ray to snorkel with and feed during feeding times). They also added three hot tubs to this area, with plentiful high quality loungers and shade. If you would like to exercise, there is also a dedicated lap pool next to the gym and spa. Its also worth mentioning that there is a "pool" in the ocean, carved out of the lava rock, the size of an olympic pool, but protected from the largest ocean waves by a natural lava wall. It also has many tropical fish and one day I saw three turtles grazing along the wall, and another day an almost three foot long rainbow colored parrot fish.

Do not miss taking a guided outrigger one morning of your stay (arranged through the incredible concierge). Ask for Chad! If you go anytime between 7:30-8:30 you will very likely see and possibly be able to swim/snorkel with one of the many pods of dolphins which grace the shores of the resort. We also saw a hump back whale family teaching a baby how to jump and flap their tale. It was magical and the memory of a lifetime.

The food at all of the restaurants was very good, but our favorite remains the Beachtree for dinner and Ulu for Breakfast. The food is almost all made by hand at the resort and sourced locally. The team who runs the restaurants, particularly the hostesses Tierra, Kora, and Precious at the front desk are a joy to see every day and do such a good job taking care of everyone.

The resort not only renovated all of their guest rooms, and made a tremendous addition to their pools, but they also have a new incredible General Manager, Charlie Parker, who is always on the move improving the experience for guests and team. He is very hands on and fully engaged with both guests and his new team. He was an absolute joy to see every day.

The Four Seasons Hualalai has been ranked as the number one resort in all of Hawaii for many years, and with the unveiling of this new renovation of rooms and the Kings Pond crescent, and the leadership of Sebastian and Charlie, its crown of true aloha has never shone so brightly.

Thank you Four Seasons Hualalai family for the vacation of a lifetime!

Room tip: Palm Grove is for quiet couples, Seashell is for families. 1st floor has lava rock showers
Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Goodmorning2U_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 14 January 2021

Aloha!

Thank you so much for taking the time to review your stay! We'll be sure to share this with the team who work very hard to ensure our guests have a fantastic stay time and time again. We appreciate the kudos on so many aspects of our resort and hope to see you again soon for another King's Pond dip! 


Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2021

Recently returned from my 2nd visit to this hotel and it still remains my #1
We had an ocean front room by Kings Pond on the lower level with the outdoor shower (my favorite!) The room, patio, bathroom- everything was huge and just lovely.
The new infinity pool above Kings Pond is incredible. Multiple hot tubs and the pool itself is warm and offers amazing views of the ocean (and pond!)
The adult pool was just opening back up so we spent some time there (they have my favorite Mai Tai and crushed ice) but there is still construction going on over there so it isn't quite as peaceful as the other pools.
We enjoyed breakfast and dinners at Ulu along with Beach tree and the Residents Beach House. Everything was excellent.
Also, the check-in process was seamless and very private. They also do an excelled job of taking temperatures almost everywhere you go and requiring wristbands once you have been cleared. Definitely felt safe in the current COVID world.

Room tip: Lower level with outdoor shower
Date of stay: December 2020
1  Thank kristib647
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 13 January 2021

Aloha,

Mahalo for giving us such an amazing review! We will be sure to share this feedback with the fantastic team that makes this magic happen time and again for our guests. We very much appreciate you taking the time to share your experience, and we hope to see you again soon in paradise!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2020

Visited this property for a three night stay just two nights after they opened back up. Was immediately blown away by the friendliness and attentiveness of staff. We booked through the Amex Fine Hotels and Rewards program and received a room upgrade on arrival as they had availability.

The room was incredible - outdoor shower (only on lower level rooms!), fantastic bath products, extremely comfortable bed, modern interior design, great lanai with ocean view.

We were slightly disappointed to find out that two of the pools were closed due to ongoing renovations (they said they would be open by 12/9), including the Kings Pond which is stocked with tropical fish that you can snorkel with. The management at The Four Seasons responded quickly and provided us with some extra accommodations to make up for this. They also arranged a very late checkout as we had a 930pm flight home the last night, very thoughtful.

The poolside/beachside service is impeccable - attentive staff to keep your drink fresh, and ensure you are comfortable. They even brought over a towel to rest my elbows on when I wanted to read in the pool, true luxury. The resort was overall very quiet, the hotel wasn't that busy just a few days after opening, but the staff said they expect a full house in just a few weeks.

The restaurants, while expensive, all delivered delicious food. We did drive into Kona (about a 20 minute drive) for one dinner to save a little money, as the meals add up.

I also played golf at a course nearby, as the full rate for playing the on property course is about $350 - there are others in the area for about half that cost I recommend. The Hualalai course did look immaculate though.

Lastly I highly recommend going over to Kukio Beach for snorkeling. Its a 15 minute walk or 3 minute golf cart ride. You can request a ride by talking to the concierge. All snorkel gear, drinks, snacks at the beach are provided by the hotel, and the area is full of beautiful fish and even sea turtles to swim with. Cannot miss!

Even with the covid precautions, the Four Seasons Hualalai makes you feel like you are in paradise. Will be back.

Room tip: Request room with outdoor shower ahead of time.
Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
3  Thank jmizz20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 15 December 2020

Aloha!

Thank you so much for taking the time to review your stay!

We'll be sure to share this with the team who work very hard to ensure our guests have a fantastic stay time and time again. We appreciate the kudos on the beach and pool service and hope to see you again soon for a King's Pond dip!

Sebastian Hinsch
Resort Manager
sebastian.hinsch@fourseasons.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2020 via mobile

It is looking for very good service. It's working for people is very satisfied. It is very helpful for people and person. I recommend all people to take this service. It's working so highly and fast. It is very helpful.

Date of stay: October 2020
Trip type: Travelled with family
1  Thank 12karans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 15 December 2020

Aloha,

Thank you so much for taking the time to leave us such a wonderful review! We appreciate the feedback and are so happy to hear you had an overall positive experience with us here at Hualalai. We look forward to seeing you again soon!


Sebastian Hinsch
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2020

Giant Rooms that have everything you want. Make sure you read reviews and look at the hotel property to see where is best for your needs? (by the Family pool, adult pool, etc) Restaurants are great, they do close early and there can be a wait for breakfast! ($$$) You are far away from other resorts, etc...so you need a rental. Not a great beach, but drive to the better snorkel locations on the island. Very happy staff.....Hopefully they can get back to business soon on the Islands! 3 or 4 pools

Room tip: Look at the resort map online
Date of stay: February 2020
    • Sleep Quality
    • Service
Thank ROBERTLOUISSTEVENSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sebastian Hinsch, Owner at Four Seasons Resort Hualalai, responded to this reviewResponded 1 September 2020

Aloha Mr. Stevenson.,

Mahalo for your kind review. We appreciate your comments especially about our happy staff. We strive to keep both our employees and our guests happy here at Hualalai. Hope to welcome you back as soon as the time is right.

With Aloha,

Sebastian Hinsch
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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