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Reviewed 27 November 2019

We enjoyed a master suite with view on the lake Izabal. The room was clean, had good ac and a great bathroom. The restaurant sits half on the lake, nice view. The restaurant was okay, international food. Team was kind.

Room tip: Only master suites have a lake view
Date of stay: November 2019
    • Value
    • Location
    • Service
Thank Cordelia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2019

This is the first time I’m writing (part of) a review while we don’t even have seen our rooms! That we arrived before check-in hour was our ‘problem’, but the uninterested receipt wasn’t. We ended up at the waterfront restaurant/bar. 45 minutes after giving our lunch order not even the bottle of water had arrived. Menu looked like one of a (cheap) hamburger place: totally uninspiring. One sandwich and one drink weren't available. Food (sandwiches) were on the table after 50 minutes and far from appealing and appetizing. Drinks, with exception of the ordered cappuccino, were served after we’d finished our plates. Coffee's still lacking though... Excuse: no electricity ... ??? but where on earth does that horrible loud music come from and how come we'd WiFi?! After the coffee finally arrived the bottle of water was still lacking! Our knowledge of the Spanish language is far from perfect, but more than sufficient to order food and drinks.

Impression: overpriced hotel because of location alongside the lake (we pay more than EUR 600 for 2 rooms for 2 nights; breakfast excluded) and most certainly cannot be considered a boutique hotel! And I’d promised my family a relaxing 1.5 days after touring beautiful Guatemala.

In the meantime we got our (large and clean) rooms. Sink is positioned awkwardly next to the entrance door to the room (so not in the bathroom), hard to read at night because of weird position bed lamps, no tissues and only one role of toilet paper in the room. No comfy chairs nor sofa in the room. Bedding looks and is nice, as holds for the decorations.

Management, please take measures so you can truly call your hotel a boutique hotel. Right now it’s far from it and we feel cheated.

Room tip: If you're looking for a boutique hotel, go elsewhere
Date of stay: July 2019
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank Travellerfr0mH0lland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

Overall, the property is very well kept and very modern. The scenery directly on the lake is very beautiful, but we did not appreciate the fact that they keep you behind locked gates and a wall (presumably because they mainly cater to rich Guatemalans who - think they - need "protection" from the poor population outside the hotel...). The food at the restaurant however was excellent, the service very friendly but clearly not very skilled (for the level of luxury they want to offer at the hotel). There is nothing to do nearby and all activities offered by the hotel are outrageously expensive. This was our last stop in Guatemala, so we had a pretty good feeling for level of prices for services offered and anything we were quoted here was just ridiculous. They also seem to control the services offered by others in the little village, as we tried to organize a boat trip ourselves with one of the locals and he told us he could not offer a different price than what the hotel had quoted us. On top of everything, upon check out they would have overcharged us if I hadn't thoroughly checked the bill. All in all, it was a positive stay, but I don't think we would choose to go there again. It was way too artificial for our taste and compared to anything else we experienced in Guatemala.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank veronikak704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea G, Director de Relaciones con Clientes at G Boutique Hotel at Mariscos, responded to this reviewResponded 10 January 2018

Dear Guest,

Thank you for your comments about our Hotel. This helps us to improve our service to our customers in an early future.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Comfortable, well-designed bungalows are nestled by the water and the pool offers a refreshing break from the sun. Good food and staff. Our family spent an afternoon by the water and enjoyed every minute of it!

Date of stay: October 2017
Trip type: Travelled with family
Thank tracyb718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea G, Director de Relaciones con Clientes at G Boutique Hotel at Mariscos, responded to this reviewResponded 2 November 2017

Dear Guest,

Thank you for your comments. We are so glad to know that you and your family enjoyed your stay with us. Hope to see you soon!

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2017

A normal Hotel. A little over priced. Food is regular. The road to the Hotel is bad, And out of the Hotel there is nothing to do in Mariscos - where the hotel is located -. A friendly staff and the rooms are clean.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank A7728FTrobertk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea G, Director de Relaciones Públicas at G Boutique Hotel at Mariscos, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for your opinion and for visit G Boutique Hotel at Mariscos. We'll take in count your comments to improve our service.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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