I work for the same brand but in Washington State, and I come from a hotel that has won 4 gold awards the past four years... I was looking forward to staying at this property simply because of their reputation and the good reviews here in tripadvisor. I have to say that it wasn't what I had expected, which is sad.
Lets start from the beginning. My boyfriend and I were staying at the Clarion Inn & Suites on Canal, were going to leave Nola on the 22nd but at the last minute decided to extend our stay. We were unable to continue to stay at the hotel we were at with the employee rate, so I booked us here. On Sunday I called around 11am and Jeffrey let me know we could check in early [yay!] and we got there, the young woman who checked us in was efficient and quick so we were able to get into our room. Upon entering the room housekeeping was still cleaning [that's to be expected, and not a big deal], we dropped off our belongings and headed to the Audobon Zoo anyway. Throughout our 5 days at this property I was surprised to realize that they had won any sort of awards, gold or platinum becuase their staff wasn't up to par in my eyes, and on one occasion when we came back to the hotel the young man working audit was asleep on the counter with his girlfriend...
The room, was great. The breakfast, isn't a breakfast so much as a few snacks that you can take on the go, until you stop somewhere to actually eat breakfast. The staff, as I mentioned I expected a lot more from, but the one person who I think is great is Jeffrey. Every time I spoke to him he was kind, attentive, and even acted as if he enjoyed his job. The rest, not so much.
I hate to sound so negative, but considering I do the same exact thing they do, but in Washington State I had higher expectations and I know that if they were to visit my property I would treat them like my extended family.
Other than that, I would stay here again, because I love the location of the hotel. The Garden Disctrict is amazing, St Charles is a beautiful street and with the street car right across the street it makes getting around really easy. Just about everything is within walking distance if you don't mind walking, which my boyfriend and I had no problem doing.
Also, there is a restaurant attached to this hotel called The Cheesecake Bistro. They don't open until noon or so, but they have a happy hour from 5-7 with 5.00$ martinis, you cannot go wrong with these drinks, plus they also offer room service if you're staying at the Grand Boutique.
In conclusion, I would recommend this hotel, they might want to let their staff know that people are watching constantly, and would appreciate you to be more friendly and more attentive [doesn't matter if the person is an employee or not]. It's a beautiful place, great rooms and conveniently located.
- Official Description (provided by the hotel):
- The Clarion Grand Boutique Hotel is located on St. Charles Avenue, the Mardi Gras parade route, and along the St. Charles Avenue Streetcar line. The shops on Magazine Street are less than a mile away. New Orleans' world-famous French Quarter, the Central Business District, the Louisiana Superdome and the Ernest N. Morial Convention Center are all just minutes away.Loyola University New Orleans and Tulane University are within three miles of the hotel and easily reached by streetcar. The Louis Armstrong New Orleans International Airport is fifteen miles from this New Orleans, LA hotel. With our hotel atop one of the best restaurants in New Orleans, Copeland's Cheesecake Bistro, luxury and service is taken to new heights. The hotel's striking Art Deco style will remind leisure and business travelers alike that they are in one of the most unique cities in America, home to Cajun cuisine, riotous revelry and vanishing empires: New Orleans. Guests of this New Orleans, LA hotel will enjoy amenities and features like: Free continental breakfast, Free wireless high-speed Internet access in all rooms, and Free USA TODAY papers daily. Business travelers will appreciate the concierge services, the fully equipped BIZNET business center and copy and fax services. Private meeting space ia available and can accommodate up to 40 people for most events and business functions. A lending library is also available for your reading pleasure.All guest rooms are newly remodeled junior suites with ten-foot ceilings, separate seating areas and some with lavish hot tubs overlooking St. Charles Avenue. All rooms come equipped with 42-inch televisions with premium channels, refrigerators, microwaves, coffee makers, irons, ironing boards, safes, alarm clocks with MP3 jacks, and two telephones with voice mail and data ports. Non-smoking rooms can be requested. Guests of the Clarion Hotel Grand Boutique in New Orleans, Louisiana will be staying in one of America's most beautiful and historically significant areas, the Garden District, a neighborhood dripping with Spanish moss and Southern charm. The location, charm and exceptional guest services make our hotel the perfect spot for both business and leisure travelers alike. ... more less
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- Also Known As:
- Clarion New Orleans
- New Orleans Clarion