Stayed a night a week before Christmas. Excellent Papa Noel rate including free parking with a king room and side street balcony. The hotel is beautiful and the staff were great. Everything was clean and covid precautions were followed. Outside the hotel, which is on Bourbon street, there was a total disregard for any precautions however. More
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Taking safety measures
Booking.comTaking safety measures
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Beautiful hotel right in the middle of everything .. they had 2 restaurants, desire which is nice and casual, and revolution which is upscale and fancy and we spent New Years there , coffee shop and gym attached. unfortunately due to covid the jazz bar is closed and weather didn’t let us see the pool. Very clean. We did make the mistake of thinking we “wanted “ the balcony room and upgraded .... didn’t get any sleep the first few nights due to the noise.. there’s no shutting out the sounds of bourbon street so unless u are among the 3am crowds don’t do the balcony ... construction, clean up and garbage starts around 6am... so not much peace good night sleeps . The bed was so comfy
Thanks for the great review. It can be a bit noisy on Bourbon, next time give our interior rooms a try. We hope to see you again soon.
Housekeeping service not available for our four day stay, but they told us that in advance. The rest of their staff did what they could to compensate. Jacob (bellman), valet parking staff, front desk, and Peter and Ruthie of the Desire Oyster Bar Restaurant - were all chipping in to compensate.
We can see the this is a beautiful property with competent staff who are handicapped by corporate reactions to Covid.
My wife's best day on week long trip was napping in the sun poolside the Sonesta.
Thanks for the feedback. We appreciate the great review and hope to see you soon!
The only good thing about this hotel is the location. That is it. Staff was unfriendly, and room and overall experience was more comparable to a 3 star hotel. We stay in New Orleans frequently and this has been our worse hotel experience in 10 years. Room had a leaky sink, and the jacuzzi tub buttons were so gross and falling off. Each bed only had two pillows. Pool area was dirty, as well as the pool and there were no towels. I will never ever stay here again and I suggest you don't either. Such a disappointment. Stay at another local place instead!
I'm so sorry about your recent experience during your trip. We work to make each visit exceed expectations and we apologize we were not able to in this case. Thank you for staying with us and we hope you return in the future.
I reserved an interior room away from the streets, and it was quiet! Enjoyed the service. They enforce wearing masks and hand sanitizers before entering elevators. There is also a hallway access to their corner restaurant Desire Oyster Bar. Highly recommend!
Check in was flawless. All covid precautions were taken. Valet was flawless. The room appeared clean. The fight in the hall at 12:00 am lasting till 1:30 including NOPD and security was maddening. The shower was not hot in the morning and then there was the bed bugs - yuck
I'm so sorry we did not meet your expectations during your stay. Our Director of Rooms has reached out to you to resolve the issues. Thank you and we hope to see you again soon.
