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Reviews (7,238)
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Reviewed 16 September 2017

Great location, lovely, clean hotel. Felt very safe here and a great escape from the madness of Bourbon Street. One of the best hotels I have stayed in. Bring earplugs due to the outside street noise if you don't have a pool view, not the hotels fault.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank 68cat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this reviewResponded 18 September 2017

Dear 68cat,

Thank you for staying with us here at the Bourbon Orleans. Yes, we are a "sanctuary in a sea of celebration"! Come back soon!

Best Regards,
Mark Wilson and the Associates of the BOH

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Reviewed 16 September 2017

5th time there for our anniversary. It will mostly be a 6th time!!! Location was excellent. The staff was very friendly. There was no need to drive anywhere! Room service was prompt. not to mention the view from the balcony. whatever we requested it was provided in a professional and timely manner. Shout out to Keyanna and Shawn keep up the good work and we will always be staying at the Bourbon Orleans Hotel

  • Stayed: September 2017, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank dondmusical1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this reviewResponded 18 September 2017

Dear dondmusical1,

Wow! 5 Anniversaries with us here at the Bourbon Orleans must be a record. Congratulations! Thank you for your loyalty to our hotel. I will be certain to recognize Shawn and Keyiana for their service. See you for number 6!!

Best Regards,
Mark Wilson and the Associates of the BOH

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Reviewed 16 September 2017

The staff was lovely and the service was excellent. They were very knowledgeable and helpful. The loft rooms were so spacious and comfortable. It was wonderful at the end of a long day to come back here to this clean and beautiful space.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank E5950GMsusanj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this reviewResponded 19 September 2017

Dear susanj,

Thank you for staying with us here at the Bourbon Orleans and for your nice comments. We look forward to welcoming you back soon!

Best Regards,
Mark Wilson and the Associates of the BOH

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Reviewed 16 September 2017 via mobile

First of all: The hotel is in the middle of the french quarter, well located. The Rooms are clean and it has a nice pool in the courtyard.
But sadly our stay there was full of unhappy experiences.
It started before we even got there. New Orleans had a festival that day and we were unable to even drive to the hotel. Allthough the hotel was aware that there will be a festival, there was no warning sent to new guests. After circeling around, we phoned the hotel hoping to get help. The front desk was unprepared about the scenery an did not help.
Later on they told us they indeed were surprised that the authorities closed the roads around the hotel, but as a four star hotel you always should have plan b ready at upcoming events.
Anyway, we parked the car at another place and walked to the hotel. After reaching the reception and asking for the manager (we phoned three times before but got thrown out of the line), we found another helpless person. The evening manager wasnt able to support us further and we were tired from our drive. So i finally requested to bring our car to the hotels valet service the next day and stated that we are having enough handluggage to make it through the night.
Since the festival was still going on, we decided to dine at the hotels restaurant and not go out. Another disappointing experience i will write as seperate review.
The room was in a good order and nicely prepared. But i was clearly unhappy: We received a mail with an upgrade option we agreed more than a week before we came to New Orleans. Now we found our request has been ignored with no prior notice. But we were too tired to argue about this, so we tryed to get some sleep.
Every few minutes some obviously alcoholized guests slammed doors, so trying to get sleep wasnt easy. This shouldnt happed in four star hotels. I would have expected that drunk guests should been helped finding their rooms by a hotel service.
Later that night, the hotels valet service obviously decided to bring in our car and carry the luggage into our room, completely ignoring that i clearly said we are going to bed not needing any of the luggage before the next day. Very annoying!
The day leaving the hotel i asked for the car at the valet service. They then told me it would take 30-45 minutes (!!) to get it.
I took the chance reporting these issues to the daytime manager who later on offered us a partial refund.
So sad: A nice hotel at a good place spoiled by mostly untrained staff. Please really try working on that, Bourbon New Orleans!

Stayed: August 2017, travelled with family
Thank b0574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this reviewResponded 19 September 2017

Dear bo574,

Thank you for staying with us and for your detailed feedback. Your experience certainly is not our standard and I apologize for your many challenges. Street work in the French Quarter, has created many challenges for our valet team above and beyond special events. Please feel free to contact me directly to further discuss your experience. My email address is mark.wilson@bourbonorleans.com. Thank you again.

Best Regards,
Mark Wilson and the Associates of the BOH



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Reviewed 16 September 2017

A great place to start your stay in NoLa. Very frendly staf. The room was very proper and bed was great. Near Boubonstreet we still had a quiet nightrest. The pool gave a good refreshment after a warm day visiting. Breakfest and dinner were great.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Harald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BourbonOrleansHotel, General Manager at Bourbon Orleans Hotel, responded to this reviewResponded 19 September 2017

Dear Harald P,

We are delighted you had a fantastic time with us here at the Bourbon Orleans. Please let all your friends and family know we are ready to welcome them to NOLA! Come back soon!

Best Regards,
Mark Wilson and the Associates of the BOH

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