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“Cheap hotel - wished I would have paid more for a better location”

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Motel 6 New Orleans
Ranked #146 of 166 Hotels in New Orleans
Reviewed 16 March 2017

We stayed 1 night before our cruise and 2 nights after. After the first night I wish we could have canceled our post-cruise reservation, but sadly we reserved with "no-refund cancellation". The first night, we walked into a room with dead bugs (gnats- I think) on the counter. The room also was missing the swing-bolt lock for the door and there was not a 'Do Not Disturb" tag for door. After our cruise, we had to stand in line for 20 minutes with 8 other people because they said they were short staffed and were waiting for clean rooms. My friend had to go to the restroom BAD, but they said that she had to wait till she got in her room (even though I saw a staff restroom through the office). She ended up walking outside to the hotel next door. When we finally got to our room, none of the towels were put away. They were laying on the corner of the table. On the last night, our key would not work - we had to wait in line AGAIN with 6 other people who all had to have their keys reset. It is also important to note three things: 1) there was not a hair dryer in the room or any shampoo. 2) the AC was not working very well. 3) Although the hotel was only around 10 miles from the Cruise port / French Quarter - it took at least 30 minutes. Several times there was an accident on the bridge and we were stuck in traffic.

Room Tip: Make sure you have a deadbolt on your door. Our first room did not.
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  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Jenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 New Orleans, responded to this reviewResponded 3 April 2017

Dear Jenn, Thank you for taking the time to post your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the comfort issues you describe. We invite you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience.

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13 - 17 of 96 reviews

Reviewed 2 March 2017

After reading the reviews we were a little leary of staying here but with the All Stars in town the same weekend as our cruise we didn't have many choices. The hotel is on a service road along the highway so there is going to be road noise. We were a few blocks from restaurants and the ever needed Walmart. The hotel was well lit and plenty of staff for check in. We felt safe and we were able to park our car under the window area of the room so no worries about the car. This is a Motel 6 so to expect anything else is not fair. This is not a hotel we would choose for an extended stay but it was quite clean and comfortable for the night. If in town for 1 night again we would stay here. It is an easy off and on from the hwy and just minutes from downtown.

Room Tip: Ask for a quiet room. The staff seems to know if they have a rowdy group.
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  • Stayed: February 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank familyriders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6Team, Brand Experience Team at Motel 6 New Orleans, responded to this reviewResponded 3 April 2017

Dear FamilyRiders, We appreciate you recognizing our excellent service, and we are glad to hear you enjoyed your stay. If you haven't already done so, please call our Guest Relations Department at 1-855-787-9864 to share your experience. We hope to see you again soon. Safe Travels.

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Reviewed 15 February 2017

The staff was great. The location was minutes from where the tornado hit. The building and old and somewhat worn. The rooms were clean, and furniture outdated. The area was very dark arriving at night alone was scary. I had a reservation for a week and stayed the 1 required night, and checked out.

  • Stayed: February 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank wwilsonm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2016

This is Motel 6, very basic accommodations for a reasonable price. The room is very basic with a small flat screen TV, but no WIFI, fridge or microwave. The mattress and pillows were surprisingly comfortable. Cleanliness and upkeep is average: bedspread had stains, there were some ants around, and dings and scratches on the furniture. Furnishings are VERY basic. Bed-sheets and pillowcases were clean. Bathroom only has soap, no shampoo. Overall positive experience given the price.

  • Stayed: October 2016, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Mordy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2016

Okay room. Pretty standard and clean for Motel 6. Clean. Decent bed. Flat screen tv. No wifi (the network was down and you would have had to pay for it anyway). No breakfast. There was a guest laundry but the machines were $2 each.

  • Stayed: September 2016, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Rev Johannes M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Motel 6 New Orleans

Address: 12330 I 10 Service Rd, I-10 at Bullard Avenue, Exit #245, New Orleans, LA 70128-3503
Region: United States > Louisiana > New Orleans
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #146 of 166 Hotels in New Orleans
Price Range: €52 - €92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 New Orleans 2*
Number of rooms: 124
Official Description (provided by the hotel):
Motel 6 New Orleans is less than 5 miles from downtown. It is centrally located near casinos, shopping, museums, and the famous French Quarter. Amenities include free Wi-Fi, truck parking, coin laundry facility and is 100% Non-smoking. ... more   less 
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Also Known As:
Motel 6 New Orleans - Service Road Hotel New Orleans

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