When you communicated you are celebrating anniversary and got absolutely nothing from the hotel, it was definitely disappointing. The absolutely nothing is not only referring to any desserts or benefits, the front desk doesn’t even congratulate you. The front desk lady Jessica, said no welcome to our hotel, said no congratulations to your celebration, said no thank you for staying with our property. Very ridiculously rude!!!

The room was outdated, but their mini bar charging system is very much up to date. You can get charged very easily with their motion detecting laser set up around the mini bar. Be careful!!!

The bathrobe had some interesting black spots. Don’t know if it’s mold or not. Disgusting!!!

The toiletries, although unopened, had very disgusting stain on it. My understanding is last customer made a few soapy splashes but the hskp didn’t replace them. What an eco friendly attitude during COVID!!!

Their bakery, despite the unfriendly attitude from the service, has really good pastry quality and very inexpensive. Spent all our Diamond $30 credit there and got 7, 8 amazing pieces of pastries. Yummy.

Anyway, you got what you paid for. If you are expecting a five star hotel service, stay away from it.

The hotel itself is fine. It is very large and somewhat confusing to navigate due to the two sets of elevators to different towers. The app that is supposed to act as your key does not work well in the building, particularly in the elevators. The pool area is too small for how large the hotel is. There are too many people (particularly with covid) to make it relaxing or inviting. They told me that they were "full" the night before I checked in, but apparently are still using covid as an excuse to scale back restaurant offerings. There is pretty much nothing to eat on the property. Overall, I found the common spaces to be very underwhelming. The room is very small for a luxury hotel. The only unique thing was that the shower had body jets.

My biggest complaint was the staff though. I felt like they treated me like a convict. I was supposed to be able to check in 12pm with the American Express Fine Hotels program. I showed up at 2pm and they still didn't have a room available for me. Despite my name being the secondary on the reservation, they gave me a very hard time checking in. They were argumentative and condescending. When the Hilton app key wouldn't work in the elevator and left me stranded without my wallet on the first floor, they gave me a hard time about that too (seriously, it's my phone if my fingerprint opens it, and the app clearly showing my access is on my phone). Overall, the staff really left a poor taste in my mouth that wasn't salvaged by any other part of the experience. I would not choose to stay at this hotel again.

We thoroughly enjoyed our stay at The Roosevelt. We visit NOLA every year at Christmas and come to the lobby after dinner. Since we stayed here, we got to see the lobby when it was less crowded in the morning. All hotel staff were kind and helpful. The hostess at the restaurant was a little rude because we showed up after just getting in town without reservations but she seated us anyway and the food and other wait staff were excellent. I enjoyed the in room Nespresso machine. We will definitely be back.