We read up on this place bc we wanted to be close to State St & the Union. I was leery of the previous poor customer service reviews and braced myself.
It was the opposite - every aspect of our stay was perfect from start to end. All staff we encountered were knowledgeable, courteous and even the valet Todd went far out of his way to try to accommodate a shuttle trip to the other side of Mendota. They also had bike rentals off the lobby. Staff in a word - excellent.
Rooms - we heard no noise from other guests and minimal street noise when windows were open. Room was clean, modern and had everything we needed + I loved all the references in the artwork to my alma matter. Made it really fun. We didn't get to see the roof deck which was under reno.
Only comment I'd have is to better stock the Pi bake shop & put fitness room somewhere bigger, with windows.
This hotel made our trip. Thanks & can't wait for next year.More
- Free Wifi
- Free Parking