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“Great rate, but not so great computers” 3 of 5 bubbles
Review of Super 8 Madison East

Super 8 Madison East
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Super 8 Madison East
Ranked #51 of 61 Hotels in Madison
Saint Paul, Minnesota
Level Contributor
1 review
“Great rate, but not so great computers”
3 of 5 bubbles Reviewed 13 October 2010

I got a deal, saving 33% on my bill each day, however getting that rate to be correct when they took the money from my checking account was HORRIBLE! They took it wrong, then refunded me. Then when I checked out, their computers took the wrong amount again, causing me to have multiple overdrafts, which they would not reimburse. It was their fault, and I got nowhere with the manager or Super 8.

  • Stayed May 2010, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MissyC23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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448 reviews from our community

Traveller rating
    55
    103
    131
    93
    66
See reviews for
149
102
54
92
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Janesville, Wisconsin
1 review
4 of 5 bubbles Reviewed 8 October 2010

We went to the hotel and were greeted by very nice employees. The outside of the building, as well as the inside was very clean. The rooms were spacious and fine for staying a weekend in Madison. The beds were a little hard, but they didn't keep me from sleeping. Overall, it wasn't a bad deal for the price.

  • Stayed July 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PandaLover420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
2 of 5 bubbles Reviewed 27 September 2010

Breakfast was adequate.
Checked my debit card next day and found a $25 fee added to my stay. When I called to question it, I was told it was a "Pending" charge and that it would be taken off my bill within 24 hours. Had I not checked my card, I doubt it would have been taken off. Actually, I will confirm tomorrow that it indeed has been removed.

  • Stayed September 2010, travelled solo
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Kimaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valencia, Spain
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 7 August 2009

Room was clean, although the hallway had a musty smell. Clean outdoor pool. Standard Super 8 breakfast.

  • Stayed August 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GuyverII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 25 June 2009

We purposly chose this hotel (even tho I am not a fan of Super 8) because it had shuttle service from the airport to the hotel. I even called the hotel directly and was assured there was a shuttle. When I got to the hotel, the clerk advised me there was a $10.00 charge for the shuttle, each way.
I spoke to the owner/manager, Parth Petel, and advised him that is was not on the website about any charge for the shuttle and that I had called and was not told. He response was, "if the clerk did not charge you for the shuttle, I will take it out of his/her pay". I later asked another employee if he would do such a thing and was advised, yes, he would dock his/her pay.
Not the kind of customer service I expect.
Upon my return, the website now says that there is a charge, it was not there when I booked the trip.

  • Stayed June 2009, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dj4pres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Madison East

Property: Super 8 Madison East
Address: 4765 Hayes Rd, Madison, WI 53704-3256 (Formerly Fairfield Inn)
Phone Number:
Region: United States > Wisconsin > Madison
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 61 Hotels in Madison
Price Range (Based on Average Rates): €
Hotel Class:2 star — Super 8 Madison East 2*
Number of rooms: 134
Official Description (provided by the hotel):
This 135-room economy hotel provides thoughtful amenities including: spacious guest rooms, each with a well-lit work desk, remote-controlled TV with free cable, including ESPN and CNN and HBO. We have special facilities for physically challenged travelers. Also available are free local calls, and fax and copy service. Outdoor swimming pool and a daily complimentary continental breakfast are also offered. ... more   less 
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Also Known As:
Super 8 Motel Madison East Hotel Madison
Madison Super 8
Madison Super Eight
Super 8 Madison
Super Eight Madison

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