We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware of the Ziosk”
Review of Chili's

Chili's
Ranked #128 of 299 Restaurants in Hot Springs
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed 21 November 2017

Chili's restaurant encourages you to use their Ziosk to redeem email coupons and to pay your bill. We had always been a little hesitant about this for several reasons and usually ask the server to just handle our bill the usual way. However, this time our server said she would be happy to take care of it on the Ziosk for us. Everything seemed fine, until we began to review our receipt. For our total bill of $34 a tip of $13 had been added to our credit card without our approval. We always tip for good service but an almost 50% tip seems a little much. When we told our server about it she said immediately that she did not put that amount in and would void the credit card entry and take care of it manually, which she did. However, my husband was watching as she was on the Ziosk and saw tip and her swipe something very fast. Whether or not she actually put in the amount of $13 is uncertain. But one thing is certain, always, always check your receipt carefully regardless of how it is handled! We learned our lesson and will not be using the Ziosk or let the server use it from now on! The food was good and our server did a good job up until she used the Ziosk for us. I can't imagine how the tip just could have jumped up and been applied on its own without someone specifically entering that amount. Therefore the overall rating of the restaurant was based on this experience of the extravagant tip.

    • Value
    • Service
    • Food
Thank garymarsha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (79)
Traveller rating
Traveller type
Time of year
Language

7 - 11 of 79 reviews

Reviewed 3 June 2017

We had dinner there last week and it was very good. I had been there years ago and wasn't impressed with the food or service but decided to give it another try. Everything was excellent. I believe our waiter's name was Josh. He was friendly and fast and gave us great suggestions. Our meal was perfect and so was the service. It was actually pretty busy so I was impressed.

Thank Shelly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2017

Looking for a light and tasty meal. We found what we wanted but could have had a full course meal. Service was excellent and the flat bread shrimp salad was best I ever had.

Thank streller2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2017

My neighbor and I have lunch once a week in town... We went to Chili's and it was ok... sort of... service was awful ..very noisy, food edible but only just, It's not my first choice, and there are certainly better places to eat.

Thank Puddleduckie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2017

We visited on a Friday night and it was a hopping place. We were seated right away. Our server was prompt. We got the chips and salsa for an appetizer. The food came quickly. We loved the Caribbean Salad.

    • Value
    • Service
    • Food
Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Chili's also viewed

 
Hot Springs, AR
 

Been to Chili's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing