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Reviewed 12 July 2018

First stayed in this hotel 5 years ago. Went back and thought why not stay here again. Between the oppressive stench of cigarette smoke that I had to walk past to get to my no smoking room (I and my daughter have asthma triggered by smoke) and the fact that room never truly cooled off even with the thermostat on 68, I won't stay here again. Plus there was an odd smell to the room when we first entered but after opening the outside door for a while it lessened to the point of being able to stay there for the night since we arrived so late. People down the hall partied till the early morning hours. The picnic tables were a nice addition, but we didn't use the pool.

Room Tip: if you are going to stay here despite this review get the lake view
  • Stayed: June 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank ElizabethLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion on the ... H, General Manager at Clarion Resort on the Lake, responded to this reviewResponded 13 July 2018

Thank you for your stay with us and for the feedback. While we regret that you experienced any problems during your stay we ask that you pelase bring these to the attention oft he staff during your stay so that we can help take care of them and make your stay more comfortable!

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Reviewed 9 July 2018

We had a great experience staying here. Our room was clean and spacious. We had reserved a ground floor room and were offered options of close to the lobby vs. close to the pool. The pool area was nice with a poolside bar. The actual pool was larger than your typical hotel pool, with a deeper end roped off from the rest of the pool.

Room Tip: Upper floors have a balcony
  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank Ron E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion on the ... H, General Manager at Clarion Resort on the Lake, responded to this reviewResponded 11 July 2018

We are so happy to hear that you enjoyed your stay with us and were able to have some fun at the pool! We look forward to having you back again with us soon!

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Reviewed 7 July 2018

Was an excellent place to spend our time in Hot Springs. Beds were comfortable, and clean. Room servicing was excellent. I felt this was a great place to stay for the value. I also felt safe parking my vehicle.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion on the ... H, General Manager at Clarion Resort on the Lake, responded to this reviewResponded 9 July 2018

We are so happy to hear that you had such a great stay with us! Please come back and see us again soon!

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Reviewed 7 July 2018 via mobile

We travel all over for work, stay in lots of hotels/motels. We came here for the 4th to celebrate, to watch firework display, which was great. Balcony from room was good. I rented a double and the beds were like double size. Room was small. This place is not what it shows in pictures. It is old, room was in Need of repairs. Roof look like it had been leaking. They did have a DJ playing music out by the pool with a bar onsite to purchase beverages. Great time there. They do not serve ANY breakfast at all. There is a cafe in the hotel where you can dine or jot across the road to The English Muffin or Waffle House. We paid 134$ for this room and NO BREAKFAST! We sat at the front in the lobby and customers were steady coming to front desk with no one tending. People trying to check out had to call on their cell to get in touch with someone to come to desk! We wont go back!!

Stayed: July 2018, travelled as a couple
1  Thank Vkirb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion on the ... H, General Manager at Clarion Resort on the Lake, responded to this reviewResponded 9 July 2018

Thank you for the feedback on your stay. You seem to be misinformed or misguided on how you chose our hotel to stay at. The hotel is just as advertised, as is the double room that was booked. The room itself is called a "Double Double" with two double beds. Additionally, our hotel does in fact serve breakfast every day. It is a full, order off the menu breakfast served in our hotel restaurant. Again, this is advertised and explained on our website. We are happy to inform you that we are going through an extensive renovation starting this Fall so be sure to keep an eye out for that.

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Reviewed 4 July 2018 via mobile

Pictures must have been taken years ago that are on-line! The pool furniture Had cobwebs all over it not clean. The pool was dirty! The beds are old and the rooms are old. The phone in my room was so dirty! Doesn’t look like it was cleaned ever! Manager was nice. The other guy was nice but needs to work on customer service. When you don’t have hot water you should over something especially sense we stayed two nights and had to go to planet fitness to shower. I feel like they should have It least credited back one night! When you are at the lake all day and can’t shower Its not a great feeling! This is a 2 Star hotel and nothing more. If you spend more $65 night like we did you spent way to much.

Stayed: July 2018, travelled with family
1  Thank Bird333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarion on the ... H, General Manager at Clarion Resort on the Lake, responded to this reviewResponded 4 July 2018

Thank you for the feedback on your stay. We would like to be clear that as you and all guests in house and arriving were notified, the city determined a gas leak coming to our hotel and neighboring condominium unit and had to shut down gas to repair it. This is not by fault of the hotel. All guests were informed of this as soon as we were made aware and we offered to check out and help being relocated at no additional cost with any prepaid balances being refunded. While we of course know that this created an inconvenience for the guests and staff alike, it was your decision to stay after being informed.

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