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Reviewed 28 May 2017 via mobile

My family and I decided to go for a cool swim on a Sunday since there was a 6-hour brownout in Lapu lapu City so we decided to choose Dohera because it's kind of an indoor pool. They have this "Family Indulgence" promo of P899++ 10% service charge consisting of 3 varieties of 2-viand main course to choose from plus unlimited rice, appetizer and sidings and the use of the pool according to the menu. At the counter after the meal, my wife was aghast to find the appetizer separately charged on the bill so we asked for clarification from the waiter who served us. There was this stupid explaination that the appetizer mentioned was the atchara served with the fried chicken but the choices for the appetizer were shrimp gambas or calamare when we ordered. The waiter further explained that the other viand was also considered appetizer but they included it in the main course. So i asked to speak to the manager. I showed her the menu and she confirmed that the appetizer was included in the package so i asked what's her plan about the charging. She said she would give us 25% discount from the appetizer. Terrible judgement! We didnt' mind paying because we ate it but advertising something the staff themselves dont understand is a ridiculous display of incompetence! Secondly, the pool was very cloudy and dirty! There were clusters of hair everywhere and black and white residues at the bottom when u move. Not fitting for our toddlers who were excited for the dip! Thirdly, there were dead cockroaches on the floor scattered in the pool area. The shower room walls and floor have molds and soap suds. Terrible experience, they dont deserve even a star!

Stayed: May 2017, travelled with family
1  Thank ronelsalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

We've been to a couple of hotels in Cebu.. Expensive and the not so expensive. Dohera offered a very reasonable price which accommodation and customer service is at par with luxurious and expensive hotels here in Cebu.

Kudos to the hotel staff who have been the foot soldiers of the company.. Keep it up Dohera!

Stayed: April 2017, travelled as a couple
1  Thank Raffy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2017 via mobile

Satyed for 2 days and found this hotel to be great. Its near some major establishements of Mandaue. Though the A/C in my room is of window type and kind of noisy and the bathrobe are so small even for average built, the rest of amenities are good. A good hotel in Mandaue.

Stayed: March 2017, travelled on business
1  Thank rodryanpiad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

Celebrated our 10th year wedding anniversary at Dohera Hotel.

Accomodation was good, the room was spacious. Complete set-up with complimentary drinks and toiletress. I just had issue with the bathroom. The space is too small especially where you take a shower. Its like 1 sqm. measurement. Just enough for you to just really stand straight. You can't move that much. Also, the place where you put the soap and shampoo is a danger hazard for me.

The pool is just fair. Not too small and not to big but the water is really very cold. I guess the hotel should atleast do something about it to adjust the water temperature.

Breakfast buffet is fair enough as well.. Not much of the choices but just perfect to start a brand new day.

Overall experience was great. From the housekeeping team - Vanessa and her 2 angels (interns/ojts) - thank you for the warm accomodation on our request. To F&B Team - Luigi and especially to Omy who assisted us from breakfast to lunch and to the only girl frontliner who also very helpful and to the chef who prepared everything from eggs, to pancake, to bacon. To the reception and reservations team - Carol, Jhen, Paula, Patricia and to the rest of the team.

Thank you Guys for making our life event celebration extra special and I am very much looking forward to another visit at Dohera very soon. Kudos to all the support team.

Stayed: February 2017, travelled with family
2  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2017

Biggest turn-off is smell of smoke everywhere. Even rooms has some amount of smell, which removed one start. The front desk was helpful , but room service was not so great. Had to stay here for 2 night while we did transit in cebu.

  • Stayed: February 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank VinodMorsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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