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Reviews (265)
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All reviewsbreakfast buffetayala mallfridge and microwavemajor mallsomelethousekeeping stafftaxi ridestayed nightsricefront officeheavy trafficbooked this hotelsinkamenitiesinternetunitsphilippines
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12 - 17 of 265 reviews
Reviewed 1 May 2017 via mobile

The hotel prominently displayed the TripAdvisor reader choice award from 2011-2015, and why not subsequent years? After staying one night, I can see why. First the positives: spacious room; decent buffet breakfast; decent mattress topper; microwave and refrigerator. So far so good... until one stays a night.

Negs: dim lights; no sound proofing like carpet anywhere throughout hotel therefore hallway very audible; eventhough on 7th floor, can hear dogs barking and traffic noise throughout the night and morning; soap is a joke, about the size of a half a pack of gum. Why even bother providing such skimpy toiletries? All in all, it's a middling hotel for the basics; yet for the price there are better middling or even budgeted hotels that provide a much better experience.

Stayed: May 2017, travelled as a couple
1  Thank Ken Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

I got the chance to stay in one of ALPA's suites twice and I must say that I was very satisfied! I love how SPACIOUS the suites are! The internet is also reliable. Location isn't totally central but still walking distance to some convenience stores and restaurants. Ayala Mall is just a short jeepney/taxi ride away.

  • Stayed: April 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank ArthurNielsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2017

I don't have to make this long as this is the complain of the majority. This is the only hotel I have experienced that require their guest to check in at EXACTLY 2PM. TERRIBLE CUSTOMER SERVICE TOO! Staff lack knowledge and need more training. Not accomodating and organise. Terrible.

  • Stayed: April 2017, travelled on business
    • Service
Thank Melai U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2017

We were a group of friends. stayed 5 nights .
spacious rooms ,comfortable beds ,refrigerator ,hairdrier , iron,ironing facilities ,good free Wifi .free toiletries ,good AC.
Acceptable breakfast.you can order fresh kind of omelets.
value for money.
Friendly helpful staff .
they found a reasonable big car for us to have a one day tour to Oslob falls and Whaleshark watching.
Highly recommended.

  • Stayed: May 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank samaneh k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2017

My husband, myself, and our two dogs had the pleasure of staying here for four days. The staff is very friendly, helpful, and professional. The rooms were comfortable, clean, and inviting. We found the bed comfortable, the internet FAST, and the television stations entertaining. The hotel offers room service and a tasty breakfast as well as traditional and local cuisine.

Room Tip: Higher floors have a better view.
  • Stayed: December 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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