We had an awful, two night stay at N4 and ended up escaping to Kep Lodge for the remainder of our stay in Kep. Apart from the service being non-existent, we had no hot water (but found out later this was just in our bungalow), no open restaurant, no breakfast or even tea and coffee were available either. Our clothes were ruined when they 'washed' them for us, with clothes coming back dyed blue or just disappearing altogether. The pool was mediocre and the grounds overgrown and obviously untended. We were also kept awake both nights by rats fighting and screeching inside our roof - utterly revolting! Our sense was that none of the staff cared about anyone or anything. The hotel has potential but needs a manager to come in and actually manage it and the guests needs. There are many wonderful places to stay in Kep - this is not one if them!