My sister Molly and her family, from Baltimore, met me and my partner in Greensboro to exchange an auto, and we stayed at the Hampton Inn Greensboro-Airport. We had two rooms across the hall from each other thanks to the heads-up and thoughtful front desk manager. I noticed when using the bathroom in our room that the commode handle was acting strangely – and when my partner later tried flushing, the handle just fell off. By this time, it was 9 PM or so, and when I called the front desk, I was really, really impressed with how the desk manager resolved. Although the facilities staff was gone for the day, she sent up cards for the room next door, and we were able to use the bathroom in that room by opening the doors between the rooms. We were careful not to disturb the towels, or soap or anything in the adjoining room – just to use the commode. Ellen, the desk manager, was quick on her feet, extremely prompt in handling and did so with a great sense of humor. Customer Service at its best!
We have been Hampton customers for years-and we have stayed in many from Atlanta to Delaware and everywhere in between. This one is really extraordinary.More