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“Great stay-great staff”

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Hampton Inn Greensboro Airport
Ranked #20 of 76 Hotels in Greensboro
Atlanta, GA.
Level Contributor
2 reviews
“Great stay-great staff”
Reviewed 15 February 2012

My sister Molly and her family, from Baltimore, met me and my partner in Greensboro to exchange an auto, and we stayed at the Hampton Inn Greensboro-Airport. We had two rooms across the hall from each other thanks to the heads-up and thoughtful front desk manager. I noticed when using the bathroom in our room that the commode handle was acting strangely – and when my partner later tried flushing, the handle just fell off. By this time, it was 9 PM or so, and when I called the front desk, I was really, really impressed with how the desk manager resolved. Although the facilities staff was gone for the day, she sent up cards for the room next door, and we were able to use the bathroom in that room by opening the doors between the rooms. We were careful not to disturb the towels, or soap or anything in the adjoining room – just to use the commode. Ellen, the desk manager, was quick on her feet, extremely prompt in handling and did so with a great sense of humor. Customer Service at its best!

We have been Hampton customers for years-and we have stayed in many from Atlanta to Delaware and everywhere in between. This one is really extraordinary.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank Deedle254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSOAPHX, General Manager at Hampton Inn Greensboro Airport, responded to this review, 17 February 2012
Thank you for selecting our hotel for your recent visit to the Piedmont. We were pleased to have you as our guests and are especially grateful for your business given the many hotel choices available to you.
Thank you very much for taking time to write me about your stay. Your positive experience is a direct result of our employees doing their best every day. It is not often however, that guests recognize their efforts and for this we cannot thank you enough. Please know your survey comments have been shared not only with Ellen, but the entire staff as well. Please accept my apologies for the toilet problems. We work tirelessly to ensure a clean and well maintained property, with everything in good working order and cannot thank you enough for your understanding. Thank you again. Our maintenance engineers have repaired the toilet and it will not be affecting future guests. Thank you for staying with us and confirming what we do right. Your encouraging comments are extremely valuable in making the employees feel important and recognized. Thank you again. Safe Travels!
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Florida
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 January 2012

I came to the Hampton Inn to do some business and spend some time with family.
I found this hotel to be a real gem among the hotels in the area.
I always love Hampton Inns but the staff here really went out of there way to be friendly and
helpful! Anything we needed or asked for they were quick to our needs and i like that in a hotel. Especially these days with how much you can pay for a room.
The breakfast was a really full breakfast and all the amenities including workout room and business center were above average and up to date with all recent advancements in technology. I wish the pool was indoor but other than that a great stay!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank mikemenumaxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSOAPHX, Manager at Hampton Inn Greensboro Airport, responded to this review, 24 January 2012
Thank you very much for sharing comments about your stay at our hotel. We were pleased to have you as our guest and enjoyed learning that your liked our many amenities and offerings….especially since you’ve stayed at other hotels in the area and can compare. Most of all though, we were delighted you recognized our friendly and helpful staff. They work very hard and your comments will validate their efforts. Please know your comments will go a long way in making the employees feel appreciated. Thanks again for your business and taking time to write about your stay. Safe Travels!
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Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 January 2012

There was a death in our family, and I was extremely distraught and agitated when I initially called. I asked a million questions about the area and hotel proximity to the funeral venue, etc. Joseph was patient, kind, considerate and amazingly calming. He went above the call of duty checking all Hampton locations in the area, etc. I chose this location among many, not only because Joseph mentioned in conversation that it was newly renovated, but also because I was so impressed with the excellent customer service and caring. "May you be filled with loving kindness. May you be well. May you be peaceful and at ease. May you be happy, present in the moment and grateful."

  • Stayed January 2012
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Mntngang7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSOAPHX, General Manager at Hampton Inn Greensboro Airport, responded to this review, 12 January 2012
Thank you for selecting our hotel for your recent visit to the Piedmont. We were pleased to have you as our guest, even though it was under difficult circumstances. Our prayers are with you and your family. Thank you for your comments regarding Joseph. His is a stellar employee and we feel very fortunate to have him on our team. Please know your kind words have not only been shared with Joseph but the entire staff as well. Travel safe!
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New York, New York
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 December 2011

This Hampton Inn is just what you might expect. Staff is outstanding. Location is safe and near restaurants, shopping and more. I will definitely book this property again!

  • Stayed October 2011, travelled on business
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Helpful?
Thank jeonyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSOAPHX, General Manager at Hampton Inn Greensboro Airport, responded to this review, 13 December 2011
Thank you for staying with us and confirming what we do right. Your encouraging comments are extremely valuable in making the employees feel important and recognized. Thank you again and we look forward to welcoming you back soon. Travel Safe!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
300 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
Reviewed 29 November 2011

EXCELLENT customer service and their Airport Shuttle starts running at 4am for those of you having 6am flights out of GSO. Rooms are comfortable and clean and well lighted. Linens were fabulous and mattress very comfortable.

B'fast buffet was not open since we left for the airport at 4:50am. Pool looked tiny as if an after thought.

Will definitely stay here again when flying out early!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luvsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GSOAPHX, General Manager at Hampton Inn Greensboro Airport, responded to this review, 4 December 2011
Thank you for staying with us before your flight from Greensboro. We are pleased to hear you found our free shuttle service convenient and the hotel comfortable. We were also happy to learn you liked our Hampton "Clean & Fresh” bedding. After all, a good night’s sleep is essential to a successful trip…especially at the beginning. Thank you again for writing about your positive experience. We wish you fun and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Greensboro Airport

Property: Hampton Inn Greensboro Airport
Address: 7803 National Service Rd, Greensboro, NC 27409-9667
Phone Number:
Region: United States > North Carolina > Greensboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Greensboro
#17 Business Hotel in Greensboro
#20 Family Hotel in Greensboro
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Hampton Inn Greensboro Airport 2.5*
Number of rooms: 127
Official Description (provided by the hotel):
The Hampton Inn Greensboro Airport is minutes from the Piedmont Triad International Airport (ORF) and offers a free shuttle to and from the airport. Wake up every morning and enjoy our free hot breakfast with Hampton's signature waffles and oatmeal. Our hotel in Greensboro features 125 comfortable guest rooms and spacious accessible rooms. You'll find everything you need here and more! ... more   less 
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Also Known As:
Hampton Inn Greensboro Airport Hotel Greensboro
Greensboro Hampton Inn

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