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10 people are viewing this hotel
Booking.com
€192
Fully refundable before Sat, 30 Mar
Breakfast included
No prepayment needed
Priceline
€192
Fully refundable before Fri, 29 Mar
Vio.com
€192
Fully refundable before Sat, 30 Mar
Breakfast included
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Traveller rating
1,733
665
254
90
76
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All reviews great location parking garage trolley station donut holes biscuits and gravy within walking distance no meat family suite room was clean free breakfast ripley's aquarium great place to stay fresh fruit stay there again private balcony visit gatlinburg the breakfast area
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Reviewed 30 October 2016

room was very up to date very comfortable and the staff including the cleaning staff were helpful first time at this hotel but we made reservations before we left to assure that we could return in march 2017\

Date of stay: October 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank susanbarker5030
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 October 2016

Great location, close to Pancake Pantry which was most important thing for me. Room smelled great and looked like they had just been renovated. The bathroom was very large and had a nice large vanity area. The balcony looking out on stream was large and had a nice view, too bad the stream was so low when I stayed. The breakfast was OK, oatmeal was best part and they should have a waffle maker, otherwise standard fare that doesn't taste great. We stayed in tower rooms - what a strange set up took awhile to get used to it - imagine a building that 2/3 consists of hotel rooms, and 1/3 is a parking garage - I guess since it's built into a hill it can be done, but it is odd. You park in a garage, open the garage parking lot door in front of your car, and are then in a hotel interior hall taking you to your room. Sounds great, but the parking is tight and one night no parking near our door, had to go in reverse and luckily found ONE parking space left in the garage much further away - if never found that parking space you would have had to go in reverse the entire length of the garage. They should limit who can park in which garage since the garages are so narrow that you can't turn around at all if they are full. Also noticed in regular parking lot for other buildings that the property blocks off a lot of parking spaces - didn't see why they did that either - but they roped off areas or put cones down limiting parking for guests.

The room needs a tv guide to know what channels are what and something giving info for hotel too - and it does have a refrigerator but no microwave. It's a bit of a walk to lobby - not something you'd want to do at night to simply heat up food. The mattress was great but the bed was VERY high - VERY. Not sure if an elderly person or handicapped person could do it at all. The staff was very nice and helpful. Keep in mind the shorter buildings have NO elevator also, so the garage parking/tower combo might be necessary for elderly/handicapped too unless you get 1st floor.

Room tip: ask for stream side, shorter buildings have no elevator, tower rooms have odd parking arrangement/tight space.
Date of stay: October 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
3  Thank DallasPepper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2016 via mobile

Nice room, clean and very convenient to all attractions. I thought it was odd that microwaves were only in King rooms and there were no in room safes.

Breakfast area was overcrowded and the food not that great. Would recommend going elsewhere for breakfast unless you're just trying to save a few dollars.

Date of stay: October 2016
Trip type: Travelled as a couple
Thank Cindy Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2016

This was our first time at Greystone and we will definitely be back. Our room was updated with new bathroom facility, new beds and with all the amenities. Our patio overlooking the stream was nice and we enjoyed our coffee out there every day. The breakfast was good, though nothing new - the same everyday, and no meat. Also, my husband walks with a cane, and we did not know they do not have any elevators as it is only 2 levels. It is not advertised on their website that I can see. Had we known, we would've had a first floor room. It was very hard for us to haul our suitcases and push the suitcase holder up the ramp to the door and come up and down the one level steps every day. This the only reason I gave it 4 stars, and not 5 stars. The staff was very friendly, the hotel is clean and we walked everywhere in Gatlinburg, very convenient and very quiet at night. We loved our stay.

Room tip: No elevators - hard to maneuver if handicap Beautiful hotel, great staff, great modern updated room
Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sharon L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 October 2016 via mobile

Room was below average. Bed sheets dirty and had black hairs on it.had call twice to have them change it. No Wi-Fi access in the room. Not coming back to this place for sure. Good location, but rooms needs updates .

Date of stay: October 2016
Trip type: Travelled as a couple
Thank tomasr177
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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