This was our first time at Greystone and we will definitely be back. Our room was updated with new bathroom facility, new beds and with all the amenities. Our patio overlooking the stream was nice and we enjoyed our coffee out there every day. The breakfast was good, though nothing new - the same everyday, and no meat. Also, my husband walks with a cane, and we did not know they do not have any elevators as it is only 2 levels. It is not advertised on their website that I can see. Had we known, we would've had a first floor room. It was very hard for us to haul our suitcases and push the suitcase holder up the ramp to the door and come up and down the one level steps every day. This the only reason I gave it 4 stars, and not 5 stars. The staff was very friendly, the hotel is clean and we walked everywhere in Gatlinburg, very convenient and very quiet at night. We loved our stay.