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All reviews junior suite atlantic avenue rain shower boutique hotel room was spacious hotel is great prospect park enjoyed my stay new york train block neighborhood lirr nyc uber housekeeper jonathan
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Reviewed 9 October 2020 via mobile

I’ve stayed in NYC many, many times. Stayed here 4 nights in a suite while moving a family member nearby. Space was great, beds comfortable. Cleanliness was meh and the all night partying all around our suite for 2 nights in a row was unacceptable. Walls paper thin, finally had to call at 4am to get some quiet. COVID partying in Brooklyn hotels? No wonder the virus counts are creeping back up.

Date of stay: October 2020
Trip type: Travelled with family
Thank kellylmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven Lamour, General Manager at The Brooklyn, responded to this reviewResponded 21 October 2020

Thank you for making the Brooklyn Hotel your first choice. We are happy to here that you were satisfied with our guest room.
and truly apologize for the noise experience. Please feel free to reach out to me on your next visit to the Brooklyn Hotel as I would like to assist with your booking.

Hope to hear from you soon,

Steven Lamour
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2020

Booked a room at this hotel online. We arrived and checked in and were given a room on the ground floor. When we got to the room, however, there was a very loud, repetitive, nonstop squeaking noise coming from the AC vent. When we complained the woman at the front desk admitted she knew about the noise and there was nothing they could do, the whole ground floor is like that, and that was the only available room. She later admitted that her manager has instructed her to deliberately NOT inform guests booking or checking in about the noise problem. The noise was intolerable for sleeping, working, relaxing, anything. We ended spending about an hour on the phone to cancel the room and get a refund, and then we had to find another place to stay. I guess all the good reviews of this hotel are from people who didn’t have rooms on the ground floor. On a side note, I was disappointed in the hotel quality- a lot of the furniture in the room and the lobby was cheap looking up close or old and falling apart. Our room was also right on the sidewalk and the hotel is right next to the highway. Overall a very disappointing and frustrating experience.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank caitlintroutt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2020

I stayed here for roughly a month. I was in NY for work. The rooms are so spacious. The staff was always courteous and helpful. The cleanliness was top of the line. I enjoyed the kitchenette. Loved the bathroom and shower designs.

Bedding was extremely comfortable and the workout room was great to have. I would stay here again if working in that area.

Date of stay: July 2020
Trip type: Travelled on business
Thank Bburnett3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2020

I was looking for a hotel that would be comfortable for a long term stay. WOW did I find a gem! Being unfamiliar with New York i wanted to be in walking distance to work and found The Brooklyn by chance. On the surface it may seem like just another "converted" hotel. The carpet outside is just a prelude to the inside. A warm beautiful modern lobby and separate dining and seating area is made all the more welcoming by the staff that works there. John and Joe, along with the night crew and housekeepers are all to notch for customer service. I travel a lot so I was more than pleased that the street view did not match the excellence inside. My room was excellent and spacey. The rain shower was a wonderful surprise as was one of the most comfortable beds i have ever slept in, period. Safe neighborhood with corner store with fresh deli, laundry mart, health food, all one block away. There was nothing I wanted for. What a hidden gem this hotel was. I would have no hesitation in staying here again. Thank you John and Joey!

Date of stay: May 2020
Trip type: Travelled on business
Thank robinbI9969TF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2020 via mobile

My experience at the Brooklyn Hotel was AWFUL. There were so many issues with my room and the out of control guests yet the bigger issue was that the staff was powerless to address any guest issues as the manager gives them no authorization to handle guest issues. And the manager refused to lift a finger himself or empower his staff to do help guests. During my stay, the entire hotel except 2 rooms, mine + 1 other on a different floor, was rented by a group of foreign10th grade students. The biggest problem was that the hotel manager did so KNOWING that all the chaperones were booked at a completely different hotel. So zero supervision or control. These very unruly & inconsiderate children slammed doors, blasted their music with their hotel room doors open so as to hv a party in the hallway until 5:00 am. The manager never bothered to inform his staff of the chaperone-less children nor a plan (contact info for the chaperones)in the likely event that 30 teenagers would need supervision. The next morning, the manager never even apologized to me even thoughI spoke to him face to face. He remained silent & tried to look away. Another big issue was there were issues with the shower, the temperature control & the tv. I will never stay at the Brooklyn Hotel, Atlantic Avenue ever again.

Date of stay: January 2020
Trip type: Travelled solo
Thank j0e409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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