I recently review this property concerning the lingering cigarette smoke smell. I am pleased to report that the property and I have come to an accommodation for our next visit to Brooklyn later this month. IO believe the property takes customer reviews seriously and in this case, they have really stepped up to address our concerns from teh last visit.

We checked into Hotel Le Bleu in Brooklyn the afternoon of January 18, but didn't actually return to the room until later that evening. As soon as we walked in, the smell of cigarette smoke and the scent of room deodorizer (attempting to mask the smoke smell) overwhelmed us. We immediately called the front desk and asked to change rooms. We were told that was impossible because the hotel was sold out. We know that the hotel is a non-smoking property.



We slept with the terrace door open all night - which helped a bit; however, because the room overlooks the U-Haul parking lot, there were lots of outside noises and additional unpleasant smells. Otherwise the room was clean and comfortable. In our initial reservation, we did request a room in the front of the building because we already knew about the noise and smells from rooms on the parking lot side. That room request was not honored.



When we checked out, we explained this unacceptable situation to the lovely front desk person. She said she would note this and pass along our concerns. There was NO follow up until I submitted the hotel survey. I was immediately contacted by a manager after submitting the review and told I would be offered a “discounted rate next time because of the inconvenience" experienced. The discounted rate offered for our next visit is actually more than the rate we paid for the smoking room!

Room was clean. Front desk was okay.
Problems:
Internet sporadic...sometimes when you go to another page, the system disconnects.
The last day I was here they ran out of coffee k-cups. Only had decaf and tea.
Also last day no paper cups in the room, just mugs.
I usually stay here as it's very close to the Brooklyn Cruise Terminal and has a small parking lot.