This hotel was mediocre at best. There was a broken table and air vent. The staff was not very friendly nor were they attentive. There was a socket that wasn’t working in the room. To top it all off, I woke up with a bump on my wrist and leg as though I was bitten by a bug. The bed was very comfortable, but would I stay here again? No. The two stars is only because of the comfort ability of the bed and the TV had a large range of channels.More
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Taking safety measures
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We booked 2 rooms and one of the rooms had a broken bathroom sink and a used shower cap in the shower. When we called the front desk the young lady was very rude and was no help at all. Just said that no one could do anything until the next day. The morning receptionist was completely different. She was very professional and apologetic. I wish I got her name, she needs to be promoted to management or something.
Hi MonkeyMama2006,
Thank you for sharing your experience, and I am so sorry to hear about the difficulties that you experienced with the bathroom sink. Also, we are sorry to hear that you weren't thoroughly impressed with our staff that time. Our team is working hard to make sure our guests are comfortable and are receiving the best service. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made with our service.
The hotel is clean with friendly staff.there was good breakfast and the location of the hotel was very much to my liking.Also I had easy access to transportation and other places like restaurants and places to shop.
Hi micashaottley,
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality that we strive to show to each guest, during every stay. We look forward to serving you again!
Kind regards,
Cleopatra T, General Manager of Best Western Plus Arena Hotel
We were very pleasantly surprised by this hotel. The room was big enough to be able to walk around the king size bed, it had two chairs and a full-sized bathroom--not something we are used to finding in NYC. Price was reasonable including charge for parking, location was close to subway stop, breakfast was fine.
SusanP470,
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Kind regards,
Cleopatra T, General Manager of Best Western Plus Arena Hotel
Was in town for business and after a long day this staff was great. Errol and Kenyon and everyone else were helpful, welcoming and just overall great! The breakfast was also outstanding! I'm on the road 90% of the time and really appreciate a great place to stay and thoughtful service.
Made me feel welcome, couldn't have asked for more.
Great job everyone!!
js4343,
Thank you for taking the time to share this five star experience with our management, staff, and
future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and
hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!
Kind regards,
Cleopatra T, General Manager of Best Western Plus Arena Hotel
The hotel seemed jaded and not in a good part of town, the taxi driver warned us to be careful in the area.
At breakfast pest controllers came round spraying whilst people were eating
Sure enough got flea bites
suejonesey,
Thank you for taking the time to complete our survey and share your experience! We have not found any evidence of a pest problem, but we thank you for alerting us to the possibility so that we can take immediate action. Further, any issue related to insects is promptly addressed through professional treatments right away. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Kind regards,
Cleopatra T, General Manager of Best Western Plus Arena Hotel
