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4 - 9 of 785 reviews
Reviewed 29 February 2020

Was in town for business and after a long day this staff was great. Errol and Kenyon and everyone else were helpful, welcoming and just overall great! The breakfast was also outstanding! I'm on the road 90% of the time and really appreciate a great place to stay and thoughtful service.
Made me feel welcome, couldn't have asked for more.
Great job everyone!!

Date of stay: February 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank js4343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this reviewResponded 4 March 2020

js4343,

Thank you for taking the time to share this five star experience with our management, staff, and
future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and
hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!


Kind regards,

Cleopatra T, General Manager of Best Western Plus Arena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2020

The hotel seemed jaded and not in a good part of town, the taxi driver warned us to be careful in the area.
At breakfast pest controllers came round spraying whilst people were eating
Sure enough got flea bites

Date of stay: February 2020
    • Location
    • Sleep Quality
    • Service
Thank suejonesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this reviewResponded 27 February 2020

suejonesey,

Thank you for taking the time to complete our survey and share your experience! We have not found any evidence of a pest problem, but we thank you for alerting us to the possibility so that we can take immediate action. Further, any issue related to insects is promptly addressed through professional treatments right away. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Kind regards,

Cleopatra T, General Manager of Best Western Plus Arena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2019

New York trip was fun and wonderful. Hotel was very good and breakfast with Mildred was certainly delightful. My friends and I learned to use the subway and that made for an extra rewarding experience.

Date of stay: December 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank substation2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this reviewResponded 4 January 2020

substation2,

Happy new year! Thank you for your high rating of our hotel and for taking the time to share your experience! I am so happy that you enjoyed your stay and that you found the accommodations and service
to be satisfactory. It is great to hear that you enjoyed the breakast as well; and we are looking forward to your next visit to the area!

Kind regards,

Cleopatra T, General Manager of Best Western Plus Arena Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2019

Well appointed and maintained rooms, friendly staff who work as a team and exceed expectations, good value and good location on Atlantic in Brooklyn. The complimentary breakfast is very good. This is my New York hotel for sure, highly recommended.

Room tip: The first floor is on the same level as the breakfast room, and is connected by stairs to the lobby
Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank 994peterg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this reviewResponded 27 December 2019

994peterg,

Warmest wishes for a happy holiday season and a wonderful New Year. Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient for your needs at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

Kind regards,

Cleopatra T, General Manager of Best Western Plus Arena Hotel

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Reviewed 11 December 2019

Visiting family in Crown Heights, we found this wonderfully located hotel and have stayed twice. Very pleasant staff, lobby, medium-sized rooms, fairly quiet with great sound-proof windows. When the heat was too much we did open the windows and even so were not disturbed by the LI RR which runs down Atlantic. Comfortable breakfast room. Two short blocks to A train (Nostrand St), easy walking in neighborhood, nearby cafes, stores. Also easy Lyft pickup

Room tip: Rooms away from street are quieter
Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
1  Thank CGBfromDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Best Western Plus Arena Hotel, responded to this reviewResponded 19 December 2019

CGBfromDC,

Thank you for taking the time to write this awesome review . We are happy to hear that you found our location to be convenient while staying with us near at the cafes , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We look forward to welcoming you back during your next stay in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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