Service - The servers work their butts off and never get anywhere. This is because they have no bus staff, no host/hostess and no one to fill drinks. They do work very hard, and I feel for them. They were very helpful and nice when you got a moment of their time. When you walk in no one speaks to you, leaving you to wonder if is a seat yourself lodge/bar type place. But no, you are supposed to hang and wait. then wait. then wait. then wait......overall it took 45 minutes to get salad, another 30 for entrees and another 30 for the check.
Food - Flavorless and bland. We had the bourbon street shrimp (a favorite at their sister restaurant), the tenderloin with truffle butter and the lobster mac-n-cheese. The "chef" ruined the shrimp with a lack of spice. The filet came with a block of rock hard frozen butter on top. This cooled the flavorless (but correctly cooked) steak. By the servers reaction I think that happens often. The lobster mac-n-cheese tasted like noodles, milk and lobster. There was no spice, salt or cheese flavor at all. I did like the complimentary carrot cake (due to only taking 4 bites of my dish). I bet the pastry chef is different than the other chef.
Price - I expect to pay a good price for good food. I expected yummy food for this price, and as previously mentioned it was NOT. I think the owners went cheap on their staffing levels and give poor quality food. This will lose them customers, not make them an extra dime.
Overall, extremely disappointing experience that cost $100+. I hope I can save you this cost.....
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