This is a shop within a shop. It is not a place to have afternoon tea, although you can get a papercup of hot tea and there is a small area to sit and chat while you drink it (unless someone is already there). There is a huge assortment of loose teas, and various strainers, mugs, etc as well. There was an older lady working when I stopped in, very nice and extremely knowledgeable. I took my time just looking at everything and she never made me feel rushed. Best of all, this shop is within a wonderful bookstore-best of both worlds. I understand it once had a different location and offered food as well, but that is not the case now. Its still worth a stop.
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