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Reviews (1,071)
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Reviewed 5 December 2017

The BW was clean, warm and refreshing. The team members were pleasant and always asking how we were doing. The lobby person found out we were going to dinner with family and gave us MO'S coupons for clowder and free soda drinks. We always stay at BW there due to the great service and close to family.

  • Stayed: November 2017, travelled as a couple
    • Value
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Review collected in partnership with Best Western
2  Thank I4297OGchrism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Best Western Astoria Bayfront Hotel, responded to this reviewResponded 6 December 2017

Thank you for your visit! We are so happy to read that your stay with us here at the Best Western Astoria Bayfront Hotel allowed you to connect with family in the area. We love being a part of such important and special moments in our guests' lives! It is a joy to know that our helpful service made a terrific impression as well. Our entire team looks forward to your next stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

Hotel entrance was a little sketchy, it felt like driving into an industrial area. People were nice, breakfast was adequate, room was fine. Easy access at end of Astoria just before the Youngs Bay bridge. Worry free stay!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
1  Thank G7682GBdanielh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Best Western Astoria Bayfront Hotel, responded to this reviewResponded 5 December 2017

Thank you for choosing the Best Western Astoria Bayfront Hotel! It warms our hearts to read that you had a worry-free stay and felt well taken care of by our lovely team. Although it is unfortunate to see that you had a little trouble finding us, we hope that you enjoyed our unique location by the water and the Astoria Riverwalk. Come back and see us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Have stayed here on multiple occasions. Pretty much always a flawless visit. Last time about 6-8 months ago, stayed in room 340. Shower would plug up after about a 10 minute shower. Brought it to the checkout staffs attention the next morning. This last weekend decided to drive from our home town about 2 hours away for quick weekend getaway. We love going to Astoria. Lots to do! Great food, brew pubs and antique stores. Was surprised to get the same room as a “ Platinum” member free up grade. Internet was not secured?? As a salesman I need internet, I couldn’t even log on! Called the front desk to ask if they could simply reset the server and all I got was “we’ll let our IT guy know”. REALLY?? It’s 6pm on Friday, I’m sure he’s running right in. The next morning my wife said they fixed the clogged drain as she stood in 3 inches of water after a 10-15 minute shower. Again REALLY?? I wondered as I stood in my own 3” of water how the housekeeping staff could possibly clean this out? They HAVE to know and must use the towels to sop up the water. I guess what really sets me off is the laxadasical attitude of the staff, the internet issue and the lasting statement of the check out manager as I reiterated the internet issue, “that’s why we say use at your own risk” REALLY?? I’ve have never stayed at a Best Western without secured internet access. Read my other reviews and you’ll see that I’m very truthful and honest in them. I allow a “one off” for having a bad day and such. But the plugged up shower? Unless this motel was built with a plumber from Mars, what gives? I think the plumber is also the IT guy??? Hum???

Room Tip: Stay away from room 340!
Stayed: November 2017, travelled as a couple
Thank MtCrego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Best Western Astoria Bayfront Hotel, responded to this reviewResponded 30 November 2017

Thank you for your recent feedback regarding your stay with us. We're honored by your continued loyalty as a returning guest. Because of this, we're very concerned by the decline you've noticed in our service and accommodations. Please accept our sincere apology for any aspects of your stay that failed to reflect our usual high standards. It was never our intention to appear uncaring and we regret that you received that impression. Your constructive feedback will be utilized by our team to raise the quality of our service and accommodations. We appreciate your comments and would love another opportunity to deliver the enjoyable stay you expected.

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Reviewed 27 November 2017

We had a nice night and a great breakfast. Highway 101 was closed and we had to find a place for the night. The staff was very accommodating. They had a room and got us in for the night. Very comfortable. We considered it an unplanned 'date night'. Thank you for the impromptu assistance. !

Room Tip: river view, quiet, good breakfast, free parking, reasonable rates. restaurants nearby. we took the 2nd floor.
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
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3  Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Best Western Astoria Bayfront Hotel, responded to this reviewResponded 28 November 2017

Dear Kathleen,
Many thanks for your kind and positive review of Best Western Astoria Bayfront Hotel! Our team was delighted to be of assistance with providing comfortable accommodations for the night. It's also nice to know you enjoyed our delicious breakfast as well. Your warm praise is much appreciated and we'd love to host you again.

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Reviewed 26 November 2017

This hotel was a great bang for the buck -- it has an excellent location. Everything was extremely clean. The room was very well appointed. It had super comfortable beds. One very nice touch -- cotton linens. The staff was very professional and conscientious and responded to all of our needs promptly.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank Mike I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FrontDesk_GM, General Manager at Best Western Astoria Bayfront Hotel, responded to this reviewResponded 27 November 2017

Dear Michael,

We're pleased to hear that you received an excellent value at the Best Western Astoria Bayfront Hotel and enjoyed our well-appointed room, comfortable bed with cotton linens, and attentive team members during your stay. That's exactly what we want to hear from our valued guests! The next time you're looking for five-star lodging in the Astoria area, we hope you'll keep us in mind.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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