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All reviews residence inn full kitchen basketball court studio apartment staff was extremely nice living area home away from home large room first floor king bed off the highway stayed for one night yogurt nice pool comfortable stay hot breakfast easy access
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Reviewed 26 November 2017 via mobile

I only review if extreme...Good or Bad. This case in the Bad.

In this case new experience and my primary concern is this hotels management Staff.

Prior to writing this I contacted 3 Sonesta GMs from this hotel brand to see if what my experience is at Jacksonville location is standard as this is my first Sonesta stay.

1. Check in staff is Rude to guests and fundamentally untrained in simple hospitality industry etiquette as well as lacking functioning knowledge of the specific booking system. I have observed check ins of multiple guests during my multi week stay. Now i could go on an on about this properties unprofessional and rude staff. Ill try to just give most recent examples.

2. G.M. Seems to run the property in an incredibly unprofessional manner.
Ex: while she is standing next to worker she has them state that "she is not here and I am not aware of her schedule. She comes and goes "whenever" so I cant say when she will be in.

Ex: when asked for simple office supplies (file folder ex) regardless of offer to purchase refuses to walk out of office to even speak to a guest to advise any assistance with where local office supplies sold. Not a big issue but odd behavior and seems to encourage the staff to lie and be as unhelpful to guests as possible.

3. Company credit card authorization was on GMs desk for 3 full days prior to room extension end/begin date. Staff began threatening calls regarding payment needed and when advised it had been confirmed taken care of days prior threats continued stating that the GM had it on her desk but did not enter it into profile so she would "allow" one more night and i could discuss the with her next day.

No apology and when I inquired as to why a guest needs to be a part of a "conversation" in their correction of an error they made..even more rude.

My opinion is that it matters more how you say something than what is said. This property needs to have a complete staff gutting as the Management is just not suited to the hospitality industry.

The rooms are ok a bit old and dingy but they have a kitchen and easy access from parking and for me that adds value when traveling any length of time.

The food at breakfast is pretty bad and there is no way around that but i try to stay at embassy suites and perhaps im comparing. But other guests ive spoke with confirm its pretty bad but you have a kitchen to solve that.

If you need a kitchen then you might choose to suffer some pretty bad treatment from staff for the conveniences ive mentioned. The rooms are low end and pretty worn but not terrible.

Cleaning staff like most hotels are kind and pleasant.

For laughs: the red light on my phone has been flashing for 5 days. Staff says they dont know how to turn it off. One girl sent maintenance to "fix" the phone.
I tell them where you turn it on is where you turn it off...they sent maintenance again. I finally gave up...just unplug it unless i need it.

Seriously...sonesta recently took over property so hopefully they will clean house soon...and find staff that truly belong in hospitality industry.

Date of stay: November 2017
Trip type: Travelled on business
Thank rainfallz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

This was easily the dirtiest hotel I have ever stayed in. There were dirty dishes in the bathroom, the linens were dirty, the floors had not been vacuumed, the mattresses were filthy and covered in food, and the whole room smelled.

Date of stay: November 2017
  • Trip type: Travelled with family
    • Value
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Review collected in partnership with Sonesta
3  Thank Blaker M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 October 2017

The overall room is very spacious and clean. The only downside to this room, or possibly entire property, is that you can hear every single footstep above you and the ceiling creaks incredibly loud. This makes it nearly impossible to sleep. There seems to be no padding between the floor above and your ceiling making footsteps sound like loud booms. If you decide to stay here, make sure you get a second floor room. Otherwise, don't even bother because you'll be frustrated.

Date of stay: October 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
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Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017

This is a great place to stay for several nights as it has everything you could need, full kithchen, workout room ,pool, etc.
The staff is exceptional and the Motel manager is outstanding. Highly recommend.

Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Value
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Review collected in partnership with Sonesta
Thank Eddie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017

We only stayed for one night. We had to evacuate the keys and started to early in the morning on the 5th. But there was two young ladies that were so helpful Bianca and Mary
this two ladies help me get a reservation and the other one allowed me to check in before 12 even though checkin is not till 3pm

Thanks for everything those girls are awesome

Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank GwendolenK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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