The clerk on the desk was very friendly and seemed to try. That was the only positive part of our stay. The room, a king suite, room 414 was dirty. We had just finished the 4th day of a long drive and were too tired to move. I called the desk and asked them if they could send someone to clean the room, specifically dust (see photos). Was told they were on it. We waited for 45 min and then I called again. Was told the GM was on her way up and should be there in 15 min or so. Waited another 45 min. Nothing!!! So, I dusted the room myself with the hand towels, went for supper and on the way by told the clerk. He was very sorry but still didn’t hear from anyone. 5e dust was the worst but it was everywhere although the night stands were the worst. It was also in bad repair, the toilet seat cover was almost off, one of the lights in the bathroom was out making it very difficult to see, the handle on the night stand was coming off on one side. We normally stay in Quality inns or comfort inns and thought a night in a suite would be nice. I would NEVER recommend this one! Maybe others are ok but I’m thinking we won’t ever know. It was a Choice Priviledges hotel so I’m also writing to them. Really disappointed more in the GM than anything. We weren’t even offered a discount or anything.
- Official Description (provided by the hotel):
- Modern all suites AAA three diamond rated property. Complimentary full extensive hot buffet breakfast daily. All suites contain either one king or two queen Sealy upgraded bedding along with a sitting area with a couch that is a queen sleeper sofa. Other suite amenties are: microwave, refrigerator, coffee maker, premium television channels and much more. Complimentary wireless internet throughout and also hard wired in the suites. Sparkling swimming pool. Nearby all Jacksonville attractions/venues.Conveniently located off I - two ninety five exit #twenty two with I - ten and I - ninety five close by. Many restaurants nearby. ... more less
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- Also Known As:
- Comfort Suites Jacksonville i-295 Hotel Jacksonville
- Jacksonville Comfort Suites