Recently checked in to this hotel a day ahead of Irma's dreaded arrival. We were notified our Amelia Island would be mandatory for evacuation on Friday evening, and we had a flight out of JAX on Saturday afternoon. We were checked in by Jessica who was very pleasant and professional and also gave us a tip on a restaurant next door where we could get a 10% discount(Longhorn Steakhouse was great).
After dinner we returned to the room to relax and watch tv. Shortly later, I received a text from American Airlines our flight was cancelled. I called them back and all other airlines but there were no seats to be had out of JAX. We felt our only choice was to return home and ride out the storm and return that Friday night before the bridge was closed and we were isolated. Went downstairs and informed Jessica of our circumstances and requested to check out. She was very sympathetic to our circumstances and then she did something totally unexpected as she announced she would not be charging us for the room. We were totally surprised by her gesture and very honored.
So bottom line we made it back to the island and safely rode Irma out with minor damage. And we know that Hampton Inn has a very special and caring staff and management. Cannot praise them enough and highly recommend this hotel.
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- Also Known As:
- Hampton Inn And Suites Jacksonville-Airport
- Hampton Inn & Suites Jacksonville-Airport Hotel Jacksonville
- Hampton Inn Jacksonville
- Jacksonville Hampton Inn