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Reviews (870)
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All reviewslonghorn steakhousejacksonville airportfront deskroom was cleanan early flightstayed one nightshuttle servicerestaurants and shoppingnext morningparking lotbreakfast barhotel staffwould definitely stay here againconvenient locationstaff was friendlywafflescomplimentary breakfast
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Reviewed 1 May 2017

Jack "not from state farm", greeted us with a wonderful smile when we arrived. He checked us in quickly and recognized my HH status. The room was beautiful and spotless. Amanda clean our room before we arrived and she did wonderfully. The bed was comfortable and I didnt hear anything from outside noise. They A/C kept the room real cold just the way we like it. I even left my earrings in the room after checking out. I called Jack at the FD and he had housekeeping collect them and had them waiting for me when I came back to get them. Awesome staff!!! Amazing customer service!!! Clean hotel!!!

Unfortunately, we didnt get to enjoy breakfast because we slept in. We had been at Rockville the day before and were exhausted. I will come back again and stay at this hotel personally and maybe get breakfast this time.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank CHewitt91b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob T, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this reviewResponded 2 May 2017

Dear CHewitt91b,

On behalf of the entire team here at the Hampton Inn & Suites Jacksonville Airport Fl, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!

I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff here at the hotel. I had such a great time getting to help take care of you during your stay with us! I will share your compliments and remarks with the entire team and acknowledge the great job they did! Survey’s like these help provide feedback on areas we need to improve and maintain so we can continue to provide a 5 star experience for our valued guests.

Please feel free to personally contact me the next time you are planning on coming back or have suggestions to help provide an even better experience the next time you stay with us. It would be my great pleasure to take care of you!

I look forward to having you back as a guest at our hotel in the near future!

Best Regards,
Jacob Thompson
General Manager
Hampton Inn & Suites Jacksonville Airport/Fl
Jacob.thompson@hilton.com
904-741-4001

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

The young lady behind the desk when we arrived went above and beyond to help us. She was a great combination of professional, helpful and friendly. She made our stay a nice memory! Her name was Winter. Cute name for a nice young lady.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Runwayrex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob T, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this reviewResponded 2 May 2017

Dear Runwayrex,

On behalf of the entire team here at the Hampton Inn & Suites Jacksonville Airport Fl, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!

I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff here at the hotel. Winter does an excellent job in taking care of our guests and I look forward to sharing your review with her! I will share your compliments and remarks with the entire team and acknowledge the great job they did! Survey’s like these help provide feedback on areas we need to improve and maintain so we can continue to provide a 5 star experience for our valued guests.

Please feel free to personally contact me the next time you are planning on coming back or have suggestions to help provide an even better experience the next time you stay with us. It would be my great pleasure to take care of you!

I look forward to having you back as a guest at our hotel in the near future!

Best Regards,
Jacob Thompson
General Manager
Hampton Inn & Suites Jacksonville Airport/Fl
Jacob.thompson@hilton.com
904-741-4001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

My family picked this specific Hampton due to it being the cheapest rate. We always choose Hampton and are never disappointed. This trip was not any different and was an even better experience than usual. This was due to the friendly employee named Joseph at breakfast who had great customer interaction with everyone and attitude while tending to the busy breakfast rush. Thank you Joseph and management and we can't wait to stay here again.

Stayed: April 2017, travelled with family
Thank jdobler76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob T, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this reviewResponded 2 May 2017

Dear jdobler76,

On behalf of the entire team here at the Hampton Inn & Suites Jacksonville Airport Fl, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!

I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff here at the hotel. Joseph does an amazing job and I can't wait to share your survey with him. I will share your compliments and remarks with the entire team and acknowledge the great job they did! Survey’s like these help provide feedback on areas we need to improve and maintain so we can continue to provide a 5 star experience for our valued guests.

Please feel free to personally contact me the next time you are planning on coming back or have suggestions to help provide an even better experience the next time you stay with us. It would be my great pleasure to take care of you!

I look forward to having you back as a guest at our hotel in the near future!

Best Regards,
Jacob Thompson
General Manager
Hampton Inn & Suites Jacksonville Airport/Fl
Jacob.thompson@hilton.com
904-741-4001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017 via mobile

My friends and I stay at the Hampton Inn and Suites at the Jacksonville Airport for the night as we were in town for Welcome to Rockville. We had a fantastic stay! The room was clean, breakfast was wonderful and fulfilling, and the customer service from Jake the General Manager was phenomenal! The best part of my stay was the cool beagle toppers that they serve at breakfast. You can have it on a sandwich or eat it as is! These thing were soooooo good! I have never seen anything like it before. I would highly recommend choosing this property as your stopover when in Jacksonville. Thank you again Jake for a great stay and your excellent hospitality!

Stayed: April 2017, travelled with friends
Thank Ashly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob T, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this reviewResponded 2 May 2017

Dear Ashly K,

On behalf of the entire team here at the Hampton Inn & Suites Jacksonville Airport Fl, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!

I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff here at the hotel. I had such a great time getting to help take care of you during your stay! I will share your compliments and remarks with the entire team and acknowledge the great job they did! Survey’s like these help provide feedback on areas we need to improve and maintain so we can continue to provide a 5 star experience for our valued guests.

Please feel free to personally contact me the next time you are planning on coming back or have suggestions to help provide an even better experience the next time you stay with us. It would be my great pleasure to take care of you!

I look forward to having you back as a guest at our hotel in the near future!

Best Regards,
Jacob Thompson
General Manager
Hampton Inn & Suites Jacksonville Airport/Fl
Jacob.thompson@hilton.com
904-741-4001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2017 via mobile

Shuttle picked us up at 3:30 a.m. On ti0me and courteous. Front desk offered a bag of healthy snacks for flight. Would recommend this hotel for easy airport connection. Rooms were clean, quiet and beds very comfortable.

Stayed: April 2017, travelled with family
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacob T, General Manager at Hampton Inn & Suites Jacksonville-Airport, responded to this reviewResponded 30 April 2017

Dear lwstnm,

On behalf of the entire team here at the Hampton Inn & Suites Jacksonville Airport Fl, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated!

I would like to extend special thanks for your compliments and taking the time out to recognize members of our staff here at the hotel. It was great to read our breakfast grab and go bags were suitable for your travel needs! I will share your compliments and remarks with the entire team and acknowledge the great job they did! Survey’s like these help provide feedback on areas we need to improve and maintain so we can continue to provide a 5 star experience for our valued guests.

Please feel free to personally contact me the next time you are planning on coming back or have suggestions to help provide an even better experience the next time you stay with us. It would be my great pleasure to take care of you!

I look forward to having you back as a guest at our hotel in the near future!

Best Regards,
Jacob Thompson
General Manager
Hampton Inn & Suites Jacksonville Airport/Fl
Jacob.thompson@hilton.com
904-741-4001

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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