We are frequent guests at the Wilshire Grant Hotel in West Orange, NJ. The hotel is in close proximity to most Houses of Worship making it convenient and luxury comfortable at the same time. The Management and Staff are seamless in their consistent commitment to Excellence of Service. Larry Benus, Sales Manager and his sales team of Amanda and Nelsy, bend backwards in their efforts to book rooms for us, even when the hotel is completely booked. He will watch the occupancy throughout the days and weeks of a busy upcoming holiday for any cancellations so that others needing a room or additional nights can be accommodated. Kwaku, the Front Desk Manager is sensitive to requests for room location. We prefer our rooms on the first floor near the front desk/lobby to limit walking for my elderly father. We have been warned to understand there might be noise on the first floor from the many marriage parties and attending wedding guests on the weekends. We have never experienced any disturbing noise on the weekends whatsoever. In fact, it is extremely pleasant to be in the environment of all these happy people in a festive mood for the occurring marriages. Brianna at the Front Desk reception is to be noted for finding an important business calendar that my wife dropped in the front of the hotel. Brianna retrieved the calendar, called me on my cellphone to alert me, and saved the day. Needless to say, the housekeeping staff keeps the hotel immaculate and are both friendly and congenial under the professional but kind managerial style of John Mendoza the Housekeeping Manager.
We are Kosher and cannot partake of the complimentary breakfast, but the Food and Beverage looks delicious, and the other guests are observed as being very pleased with the offerings. The Breakfast Lady, Florence who also maintains the Lobby Area takes great pride in her area and work. She is fastidious and detail oriented in making sure the cutlery, cups, etc. are always stocked and the guests are happy. Finally credit must be given to the General Manager, Ed Reagoso who is responsible for the staff performance par excellence. The trickle down effect of such stellar, friendly people who make up the Wilshire Grand Hotel cannot be coincidental. It is a product of both good hiring and training practices established by the GM, Ed Reagoso.
Thank you again Wilshire Grand Hotel Staff.
- Official Description (provided by the hotel):
- Upscale suburban hotel in the Pleasantdale section of West Orange. Featuring a combination of suites, kings, and double bedded rooms with the finest of touches and a sparkling reputation for service and cleanliness. We offer Free secured WiFi at speeds of 200Mbps, Free Classic American Buffet Full Breakfast, Complimentary local business shuttle, plush linens and oversize towels, our own green line of amenities with no plastic bottles that will linger on for fifty years and of course our free to guest lobby beverage center featuring 24 hour healthy waters, Folgers Coffee & Decaf, and Nescafe Coffee, Espresso, Decaf, Hot Chocolate, and Cappuccino. And of course our daily baked cookies, popcorn, seasonal home-made lemonade and our Sweet Shoppe for that quick snack. We're minutes from Edison's Historic District, South Mountain Reservation, NJPAC, SOPAC, and The Historic Wellmont Theater in Montclair. ... more less
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- Also Known As:
- Wilshire Grand West Orange
- Hotel Wilshire Grand