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Reviewed 28 February 2021

Construction was going on entire stay above room. Room was dated. Mini fridge did not work. Left hotel early...was completely exhausted. Staff not helpful in resolving situation. Rose petals were still in parts of bed covers from a previous stay!

Date of stay: February 2021
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this reviewResponded 1 March 2021

Thank you for taking the time to write about your experience at the Warwick.

As a frequent traveler I know how important it is to receive a clean room with everything in good working order. I'm sorry we failed to deliver. Please accept my sincere apology. Your comments have been shared with our housekeeping and maintenance teams, and steps have been taken to prevent a similar occurrence.

Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future.

With care,

Charlie Banta
charlie.banta@warwickrittenhouse.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2021

My 16 year old son and I stayed here and had a terrible experience. This was not a 4 star hotel. There were people who looked and acted like prostitutes staying in the hotel and partying in the room next door. Security did nothing. People were smoking pot in the elevators and rooms. Security did nothing. We had to move our room in the middle of the night at 1:00 AM. Manager did not reimburse or comp us anything for our troubles. We think they are renting rooms to people off the street after hours for cash. The manager said the room next to us was not registered to a guest. Yet there were people partying in it all night long.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank J5436KMsusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this reviewResponded 22 February 2021

Thank you for taking the time to write about your experience at the Warwick Rittenhouse.

As a frequent traveler I know how important quiet comfort is to a getaway. It appears in your case we failed to deliver. Please accept my sincere apology. Your comments have been shared with our security and Guest Services teams, and steps have been taken to prevent a similar occurrence.

Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future.

With care,

Charlie Banta
charlie.banta@warwickrittenhouse.com

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Reviewed 11 February 2021

Had lots of options for hotels in Philadelphia and regrettably picked the Warwick. Room look like it was furnished from salvation army. Bathtub in the bathroom with stained and rusted it did not drain properly. Walls to adjoining rooms or paper thin and you could hear everything going on in the other rooms. Most importantly every time the heating system went on it would make a banging noise and wake you up this must have occurred at least 15 times during the night. Overall this day was disappointing it would never go or recommend this hotel to anyone.

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank richardfmooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this reviewResponded 11 February 2021

Thank you for taking the time to write about your experience, albeit a difficult review for me to read.

As a frequent traveler I know how important it is to receive a room with everything in good working order. I'm sorry we failed to deliver. Please accept my sincere apology. Your comments have been shared with our maintenance office team, and steps have been taken to prevent a similar occurrence.

Thank you for the opportunity to respond to your concerns. We hope to have the chance to better demonstrate the abilities of our staff and facility in the future.

With care,

Charlie Banta
charlie.banta@warwickrittenhouse.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2021

Hotel is very modern, with all safety measures being exercised. Location is great for walking to nearby shops and restaurants. Parking at the hotel is valet only, $46, so we parked a few blocks away where we could park ourselves, $45. During the current pandemic I didn’t want anyone else entering my vehicle.

Date of stay: January 2021
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Thank Adventurer142263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this reviewResponded 20 January 2021

Thank you for taking the time to write a review about your recent experience at the Warwick . . . we were happy to hear that you had such a great stay!

We hope to have you back soon!

With Care,
Charlie Banta
charlie.banta@warwickrittenhouse.com

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A Tripadvisor Member
Reviewed 3 January 2021

Friendly staff. Clean room. Great hotel for the celebration of our 5th wedding anniversary. Excellent recommendation of Parc for a delicious dinner. Sadly no breakfast available but we made use of the later check out time

Date of stay: December 2020
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Thank A Tripadvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlie Banta, General Manager at Warwick Hotel Rittenhouse Square, responded to this reviewResponded 4 January 2021

Thank you for taking the time to write a review about your recent experience at the Warwick . . .and for your Excellent rating!

We were happy to hear that you had such a great stay and that our adherence to COVID-19 protocols played a big part! Thanks for the kind words about our staff; I know they will be excited to learn that they had an impact on your stay.

We hope to have you back soon!

With Care,
Charlie Banta
charlie.banta@warwickrittenhouse.com

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