We used to live in Philadelphia and we love this city. We return every year with our children for a visit. We have stayed every year for the past 15 years at this property. It's always a good value with a kind, helpful staff,and family friendly environment. Our children delight in the roof top pool where they enjoy am evening swim while mom and dad watch, and enjoy pre-dinner snacks that we bring with us. The breakfast is another favorite of our family. Over the years the food choices have expanded and range from decadent donoughts to healthy cereal and yogurt. The staff is caring and kind. One year we needed to refrigerate a birthday cake and they did it for us with a smile and a " happy Birthday" upon retrieving it in perfect condition....do drop in and bring the family...but book in advance because at these rates and in this location, it fills quickly. Ask for a room with a view of the pool which also will provide a great view of the skyline towards the Delaware River.

I have stayed at the Holiday Inn Express Midtown several times. I stay at the hotel not becuase it is the most glamourous place in Philadelphia, but becuase of location and value. On Saturday 12/17 I stayed at the hotel becuase I was in town for a concert. I got back to the hotel late but had agreed to meet friends out for the evening. A friend of mine arrived to pick me up and I wasn't ready. The hotel stopped him at the door, called my room, and asked if I knew the person. When I said I did, they told me that I had to come downstairs to get him. I threw on my pants, went downstairs and they had a paper with my reservation on it. They told me that I had to put his name on my reservation and initial it, and that if he stayed past 8 am I would be charged. I was completely shocked. I said that it shouldn't matter if I had one or two in my room becuase the rate is the same. I was then told that if I made my reservation online (which I did) if I said that there were two people I would be charged an additional $10 at check in...although that's NOT what any person agrees to when they make the reservation.

Perhaps this hotel has had some sort of problem recently, but I have no desire to ever stay at this low class hotel again. I was scheduled to stay again on 12/20, but I cancelled that reservation and will not be going back. The last time I was treated like this was when I lived in a college dormitory. This is not the normal standard for HIE, and I hope that senior management in the HIE organization review this hotel and it's policies for fear of damaging the HIE brand.

I hate to write a review like this, but I am angry that this hotel has resorted to this type of treatment for it's customers.