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Reviews (2,036)
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Reviewed 10 February 2021 via mobile

The hotel is beautiful. Our room was clean & the bed was super comfortable. The staff were super friendly. And the environment was ambient. Nice, quiet setting in the heart of downtown & popular local shops. Will be returning in the future!

Date of stay: February 2021
Trip type: Travelled solo
Thank DestaneeK_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Cosgrove, General Manager at Sonesta Philadelphia Downtown, responded to this reviewResponded 12 February 2021

Hello DestaneeK_5,

Thank you for your review. We are pleased to read the comments about your clean room and comfortable bed. It's great that you had the chance to interact with our friendly staff and relax while on property.

We look forward to your return visit and thank you for staying at Sonesta Philadelphia!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2020

Got great deal with overnight weekend package. Nice hotel in center city. Only 5 min. from 76. Lots of places within walking distance. Valet parking included. The beds very comfortable. Nice frig. Friendly staff.

Date of stay: December 2020
Trip type: Travelled with family
Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Cosgrove, General Manager at Sonesta Philadelphia Downtown, responded to this reviewResponded 21 December 2020

Dear Greg B,

Thanks for your review and choosing the Sonesta Philadelphia.

We're so pleased to read your comments and agree that we have a location that's second to none.

Hopefully we will see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2020

The hotel is spacious and well decorated. It had been cleaned and sanitized but there was long hair left in the shower from the previous guest. Just not a good look for my morning shower... great staff though.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank 503keishac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Cosgrove, General Manager at Sonesta Philadelphia Downtown, responded to this reviewResponded 21 December 2020

Dear 503keishac,

Thank you for your review and choosing the Sonesta Philadelphia.

We're very disappointed to read your comments and understand your disappointment with your bath conditions. Please rest assured we will do what it takes to get it to the level that you expect. We apologize for not exceeding your expectations.

Hopefully you will give us another chance to show your this was the exception more than rule.

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Reviewed 30 October 2020

And it was a bit of a long walk, but a straight shot down Market Street. The entrance into the hotel was a little confusing, and once in the lobby it was not well lit, but check in was easy. We were early for check-in, but the room was ready, and we were able to go to our room right away. The room was beautifully decorated, bathroom large and attractive. Everything was clean, and comfortable. This was the last stop of a week long Amtrak trip with multiple stops, and we were tired, but slept so well that we left for our last leg of our trip refreshed.

Date of stay: October 2020
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2  Thank genenurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob Cosgrove, General Manager at Sonesta Philadelphia Downtown, responded to this reviewResponded 21 December 2020

Dear genenurse,

Thank you for your review and choosing the Sonesta Philadelphia.

We appreciate all the wonderful comments about your stay and glad to hear you got some well deserved rest.

When your travels bring to back to the area, we hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020

We checked in 4 hours early with no issues. The front desk was more than accommodating and helpful. Room was clean and pretty spacious for the lowest room category. Parking is a bit pricey but your in the city.

Date of stay: October 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Lori T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 October 2020

Dear LoBoexp,

Thank you so much for your review!

We are so pleased to have you back at the Sonesta Philadelphia and to read your comments about your stay. We understand these are unusual times but we are doing our best to make all of our guests safe. It's great to read about your room conditions and that we fulfilled our Stay Safe with Sonesta pledge.

Thanks again and we hope to see you soon!

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