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Traveller rating
329
145
46
25
13
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6 - 11 of 558 reviews
Reviewed 8 December 2020

The old bank elements of the hotel are lovely; amazing light. I had one of the two bed rooms overlooking City Hall, and the views delighted. The private elevator entrance for guests of the hotel was a nice amenity during the pandemic. Once gatherings are allowed again, Alot has a lot of beautiful spaces to gather, play pool, and appears to have outside bar space.

Date of stay: November 2020
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Review collected in partnership with this hotel
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan Evans, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded 9 December 2020

John,

Thank you for the 5 STAR REVIEW!

We've got the perfect arrival pandemic arrival options with two secure key controlled entrances. When the restrictions lift, you can enjoy even more old bank elements in addition to the great City Hall views from our 25 foot windows in the lobby.

Wishing you Happy Holidays and safe travels,
Evan - GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2020

I had to make a quick trip for a surgery in Philadelphia and booked this hotel with a flight package. Best booking I have ever done. Our stay was wonderful front beginning to end. Covid guidelines were practiced and the staff made sure we had what we needed with just a phone call. Supplies we ordered were left at the door to ensure safe distances. The hotel was clean and the rooms were every bit like their photos. Right in the middle of Center City and within walking distances to several spots. Will definitely book here again!

Date of stay: November 2020
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Review collected in partnership with this hotel
1  Thank MelissaJ341617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan Evans, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded 9 December 2020

Melissa,

We so appreciate the FIVE STAR REVIEW! Earning your return business is some of the best news all year. We look forward to hosting you when you're completely healed and ready to enjoy all the hotel and Philly have to offer.

We take our sanitation seriously. Protecting our guests protect each one of us. There are no compromises. We get it and will continue to do everything we can to ensure everyone's well being.

Can't wait to get you back!

Evan - GM

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Reviewed 8 November 2020

Prior to the trip I requested additional items (towels, lotion, etc) to be proactive. The desk reps attitude and service was consistent and incredible. At check in we were upgraded to a high floor city view at not cost. Sadly, nothing we requested was there. In fact, the room missed the bare minimum. There weren’t enough towels or hand cloths for even one person. Our coffee and work stations missed key items. It just seems like the room must have slipped under the housekeeping task list. There was hair in the shower and cleanliness was questionable. Despite, the location and service was unmatched. I certainly plan to book this location again. You should too!

Date of stay: November 2020
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Review collected in partnership with this hotel
Thank ReadywithRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evan Evans, General Manager at Aloft Philadelphia Downtown, responded to this reviewResponded 9 December 2020

Hi Ruth,

Thanks for the feedback. Glad you enjoyed our service and location. Clearly we missed an opportunity to overdeliver by placing items before you arrived, we will work to get better at that. Keep giving us that chance, as we have removed some items from rooms to reduce touch points.

Hope to serve you again soon.

Safe travels,
Evan - GM

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Reviewed 21 October 2020

From start to finish the service at Aloft was fabulous. The room was a great design with a killer view. The property is pet friendly so we brought our small dog who enjoyed his first vacation. With Chinatown so close, and easy delivery services, the food was seamless. The parking was fairly easy with SpotHero reservations at a lot across the street. One small issue with the room was quickly rectified. Wonderful property.

Date of stay: October 2020
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Review collected in partnership with this hotel
1  Thank PhillyLover2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2020

My boyfriend & I travel from South Jersey to Philly & stay for the weekend a lot. He says this was the best hotel/location that we’ve stayed at. It was really nice, clean, nice staff, good location & really contemporary styled. Would definitely stay again. I only wish, as smokers, they had an outdoor area for us instead of going all the way downstairs in the front & then back up again. Oh & a vent in the bathroom would’ve been nice too.

Date of stay: October 2020
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Review collected in partnership with this hotel
Thank rjs5035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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