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Traveller rating
1,254
565
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Reviewed 24 November 2018 via mobile

Exquisite staff that made us feel right at home. Autumn and Tayla went above and beyond. Will definitely be coming back. The room was great and the location is prime. Great experience all around !!!!!

Date of stay: November 2018
Trip type: Travelled with friends
Thank GoPlaces59427677998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at The Windsor Suites, responded to this reviewResponded 28 November 2018

Dear GoPlaces59427677998,

Thank you for your review. We are all ecstatic to hear that you enjoyed the personalized service provided by Autumn and Tayla. I will be sure to share this glowing review with them. We appreciate you choosing The Windsor Suites, and hope to host you again in the near future. Please come see us again soon!

Michael T. England
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2018

We have stayed here before, and always send our friends who are visiting Philadelphia. This time we were celebrating our 49th Wedding Anniversary. We had a lovely suite on the 16th floor, with a view of other city skyscrapers. We visited with friends who lived within a 4 block walk, and shared a meal with family as well. The bellman brought us a wonderful bottle of red wine. Everyone was kind and helpful. I love this hotel, and the other Modus Hotels. We added a package that included parking that was a great value.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Suri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at The Windsor Suites, responded to this reviewResponded 28 November 2018

Dear Suri F,

Happy belated anniversary! 49 years? That's amazing! We sincerely thank you for being a repeat patron of Modus Hotels and are appreciative to have shared this momentous occasion with you. Thank you as well for your kind words about our all-star guest experience team. They strive to make each and every experience a memorable one for our guests, and truly embody the spirit of discovery that engulfs our property and the city of Philadelphia. We hope to have the honor of hosting you for your 50th anniversary!

Michael T. England
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2018 via mobile

We stayed for four nights at the Windsor suites, travelling from England to take part in the Rocky Run. The hotel in itself is lovely and it’s central to everything we needed. We managed to walk everywhere. It’s got lovely facilities and we were very comfortable.

BUT it’s the staff who make it amazing here! Nothing was too much trouble and they made our trip truly unforgettable. Bria Johnson (guest experience supervisor) helped us plan our itinerary in advance via email which helped us make the most of our short visit and she advised us on the best places to eat/visit. It actually turned out that she knew my boyfriend was going to propose! They made us feel like friends not guests with the service they gave us. I’d give them six stars if I could ⭐️⭐️⭐️⭐️⭐️⭐️

Date of stay: November 2018
Trip type: Travelled as a couple
Thank KentPrincessnoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at The Windsor Suites, responded to this reviewResponded 28 November 2018

Dear KentPrincessnoo,

Congratulations on your engagement! We are so excited to have been part of this special moment in your life! Thank you for your kind words about Bria as well. She is our nominee for the "Supervisor of the Year" award for Philadelphia's Stars of the Industry, which honors our city's all stars of the hospitality business. She is truly enthusiastic and passionate about providing our guests a memorable experience, and will be thrilled to hear about the impact she had on your stay. Congrats again and please come see us for the Rocky Run next year. Cheers!

Michael T. England
Director of Rooms

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Reviewed 20 November 2018

I'm very busy and don't really have time to give reviews online but in this case I had to mention the hospitality at this hotel, so this is my first review. The hotel itself is very nice and comfortable but the service here is fantastic. One Belllman in particular, Gabriel, went above and beyond every day. This guy can tell you the best places to visit and the best place for the type of food you are looking for. He can also help you out with transportation when you can't get an Uber. This hotel is also VERY conveniently located for walking to see most of the sites.

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank 80Carson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at The Windsor Suites, responded to this reviewResponded 28 November 2018

Dear 80Carson,

We sincerely appreciate you taking the time to complete this review, as well as describing your interactions with Gabriel. He has been with us for about a year, and had limited experience in hospitality when he started. It is exciting to have seen him grow over this time, and I am truly appreciative of your kind words about him. Thanks again for taking the time to provide us this valuable feedback, and we hope to see you again in the near future.

Michael T. England
Director of Rooms

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Reviewed 20 November 2018

We stayed at The Windsor for a weekend trip to visit friends. It was our first time in the city and we will always go back! We happened to be there the same weekend as the Philly marathon and were able to watch the runners from our room. Sylvo at the Front desk knew his way around and made some great recommendations. We tried our best to eat our way through the city so only had breakfast at Con Murphy's, but had a delicious breakfast sandwich. Highly recommend!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank 448marybethf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael E, Manager at The Windsor Suites, responded to this reviewResponded 28 November 2018

Dear Mary Beth F,

We are excited that you choose to stay with us over the Philadelphia Marathon. It is such an exciting event for our city! Thank you for your kind words about Silviu. He is a true city insider who strives to provide personalized to service to all of our guests. I know he will be thrilled to hear that he exceeded your expectations. I will also be sharing your feedback with the team from Con Murphy's, our Irish pub, who I know will be thrilled as well. Please come back next year to celebrate the marathon with us, however we hope to host you again much sooner!

Michael T. England
Director of Rooms

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