I booked this hotel through Bookings.com in April for a July 6th stay. In mid May my plans changed and I requested to cancel the booking. Plenty of time for the hotel to rebook the room. At first I attempted to call the the hotel directly but after 3 days of unanswered phone calls I placed the request in Bookings.com. I was told there was a $25 cancel fee but Bookings would contact the hotel and ask for a waiver. 1 week later the response from the hotel was no. I know that at the time of booking there was a note about the $25 fee but I gave them enough time to rebook the room with no cost to them. Most hotel offer free cancellation within 7 days or 24 hours of arrival. Not very customer friendly.
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- Also Known As:
- The Innsbruck Hotel Mammoth Lakes