Came down for family weekend. Great rates nice room helpful people close to everything. Good breakfast. Actually had a newspaper in the morning. Quiet. Good tv channel choices and had a microwave and refrigeratorMore
- Free Wifi
- Free Parking
Came down for family weekend. Great rates nice room helpful people close to everything. Good breakfast. Actually had a newspaper in the morning. Quiet. Good tv channel choices and had a microwave and refrigeratorMoreShow less
Thank you for your comment regarding our hotel!!
I chose this hotel because I am a Best Western Rewards member and it was close to the National Air Force Museum which was the reason for our visit to Dayton. Our check-in experience was pleasant but when we got to our room it had not been cleaned. I was assigned another room on the same floor so it would be easy to move our belongings. The room was cleaner with the exception of mold on the bathroom ceiling as well as the door to the room looked like someone had tried to open it. The clerk who moved us gave me extra points for our trouble which was nice. The day we were touring the museum our room was "cleaned" but we had not enough towels for each of us and the coffee had not been replenished. Again the same clerk was very helpful and gathered the missing items herself. In the past we have had good experiences with Best Western but this time not so much.
Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allows us to assess where we have opportunities to make improvements. Thank you for posting your review!!
Except for a few minor issues this hotel was nice to stay in. It is clean and close to the interstate. It is also close to the mall and several eating establishments. The hotel was overbooked when we arrived even though we confirmed late arrival, but luckily they had a room that met our group size. The room itself was nice, but the AC unit needs upgraded. It struggled to keep the room cool and was very loud. Also the bathroom vent had a moisture drip. We reported this at check-out, so hopefully this will be fixed. Breakfast was standard hotel fare, but plentiful.
Thank you for taking the time to post a review on your stay with us!!! Thanks
Staff were friendly and the hotel appeared to be in overall good condition.
There were a few things that let this overnight stay down for me.
The showers were very loud and I was woken by the jet sounding noise from the neighbouring room very early in the morning.
Apart from the shower, the hotel was quiet
The other point was turning the shower on.
I had to call the front desk for instruction. (Another guest had the same difficulties)
You don't just turn the tap, but have to firmly pull it out off the wall.
This isn't working well as it already moves around and you think you are going to break it off.
Last thing was. I have been traveling around US from overseas for almost two weeks.
Please excuse if I sound like an ungrateful visitor to this great country. Just want to help other travellers.
My opinion was the breakfast was quite lacking.
No bread at all for toast. There were muffins and a couple of other pastries.
Only two types of cereals. I believe they were both Cheerios.
So maybe being generous with an average score......there are some restaurants a short drive away.
Your Feedback is most welcome here at Best western South. We are disappointed to hear that your stay was not to your satisfaction, We appreciate knowing what issue you experiences so we can take the appropriate steps to correct them. We will be contacting you directly to see what other feedback you can provide. thank you for your time in reviewing the hotel.
Three (3) !!! barking dogs in the room next door was totally inappropriate. After 2 days of complaining we were told we could be moved. Why should we have to move when the dogs were the problem? Move the dogs!! When asked to speak to the mgr. was told she was cleaning rooms upstairs because housekeeping was short staffed. The issue was not resolved until the dogs checked out. The pool had only straight back plastic chairs, no lounge chairs, no table(s) or umbrella tables. Water faucet in bathroom was clogged and water came out inn a trickle. Toilet seat was so loose it was ready to fall off. Men sitting in a car in the parking lot were playing loud music and drinking beer. Where is the security? One bad mattress was totally bulging and couldn't be slept in.
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts
It suited our needs for the weekend. The pool was functional even though we didn't have the time in our schedule to use it. The room was adequate...basically just to sleep! Breakfast was fine. I am not a breakfast eater, by my husband said it was fine. Two things on the down side and nothing that hindered the stay...the hallways were very warm and humid and our bathtub (shower) did not drain well. But again did not hinder our stay. We were able to be at UD within 15 minutes.
Thank you for your candid review, your comment are invaluable to us and we certainly apologies that all aspect of your stay was not great. Thank You!!