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“Great Experience”

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Staybridge Suites Newport News-Yorktown
Ranked #2 of 8 Hotels in Yorktown
Certificate of Excellence
Boston, Massachusetts
1 review
“Great Experience”
Reviewed 31 October 2011

We stayed at the Staybridge while visiting our son nearby who is in the Coast Guard. The accomidations were clean, the beds were comfortable, and the breakfast was delicious. Would definitely stay there again next time we are in the area.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaireR25_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, 2 November 2011
Dear Claire R25-11,

Thank you for being so kind as to share your recent experience here at Staybridge Suites Yorktown with the rest of our tripadvisor community. We appreciate your generous review and certainly look forward to hosting your future stays here to visit your son in the near future!!
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148 reviews from our community

Traveller rating
    73
    47
    10
    11
    7
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78
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24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 October 2011

Aimed at longer stays, they still will receive guests for a night. These seem to all have kitchenettes. Very clean. Helpful staff. Hot breakfast. All sorts of amenities. Families and wheelchairs accommodated. Terrific military discount. Wouldn't hesitate to stay with this chain again.

Room Tip: Their so called queen-size beds sure look like double beds-small. so if that won't work for you...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, 31 October 2011
Dear D S,

Thank you for taking the time out to share such a kind review. We appreciate your business and we are glad we have converted you to our Staybridge Suites family! Please do not hesitate to contact us when making future travel arrangements!
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Northumberland
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 23 September 2011

When ever we visit the USA we find Staybridge Suites are ideal for our family group, especially the two bedroom (one king and two queen) suites. Directions to the hotel are excellent, easy to follow and accurate. As a priority club member check in was, as expected straightforward, but on entering our suite my daughter slipped and fell on what were either polished or greasy floor tiles in the kitchen area, causing her some bruising and discomfort. This was brought to the attention of Bernie at reception, and give him credit, he offered an apology and transferred us to another room. He gave directions to a local medical facility if it was required, and assured us that the room would not be used until the problem was resolved. Having encountered one problem we then started to find others. The cutlery tray, allegedly for six guests, consisted of 1 fork, two spoons, and in fairness the correct number of other items. Bernie was again brought into action. Other slight issues brought to his attention resulted in him contacting the off duty manageress, and we were promised she would contact us when she came on duty at 8.0am the following morning. She did not, and it was 9.15am when we tracked her down. Hearing her domestic issues as the reason for her late arrival did not really endear her to us, but after hearing our experiences and concerns she did apologise on behalf of Staybridge, and without any prompting from us, did offer compensation. Overall the hotel is very good. The suites are standard, the breakfast plentiful and varied, and the other hotel facilities, pool, fitness and business centres, are more than adequate. It is rare for me to complain and on this occasion it was dealt with professionally by Bernie, much to his credit, and eventually by the manageress. The experience will not put us off using Staybridge suites and I would recommend them to you.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RugbyRef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, 13 October 2011
Dear RugbyRef,

Thank you for taking the time to give us your honest feedback on your recent experience here at Staybridge, as it gives us the opportunity to improve in areas needed, as well as maintain the highest level of guest satisfaction possible! I am terribly sorry to hear of the injuries your daughter incurred while visiting Yorktown and hope she is doing much better now. I am very happy to hear that although you did experience some irregularities while staying with us, Bernie & Lysette handled them with care & provided appropriate compensation. We look forward to the opportunity of hosting your next stay here in Yorktown, VA!
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Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2011

A great find, and I discovered we live less than 5 minutes away! The free breakfast, free mgr recep. dinner (Tues-Thurs), and free wash/drying clothes really helped us! the room was clean, spacious, and modern. The staff was courteous and understanding. It made a tough period less painful. Thanks Staybridge.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank day109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, 13 October 2011
Dear Day109,

Thank you for taking the time to give us your feedback on your recent experience here at Staybirdge Suites! We are very happy to know that we took part in ensuring your daily comforts resumed while the Hurricane Irene was visiting! We certainly do not wish for another hurricane, however we do look forward to the possibility of hosting your next stay!
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Gaithersburg, Maryland
Level Contributor
184 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 August 2011

stayed for 3 nights with 2 small children. we visited busch gardens and water country usa. the 1 br suite gave us privacy in the evening, you have 2 separate rooms each with a flat screen. 2 queen beds and a pull out sofa if needed. the kitchen has a full frig, microwave and plates, silverware plus a coffee pot.
the breakfast provided is very good, hampton inn style.
they even provide an evening lite meal for 3 nights during mid week.
we truly enjoyed this hotel. this was our first time with this part. chain and we will be using staybridge again.

gary and eliz .
gaithersburg, md

Room Tip: book early
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ricflairnwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebecca W, Director of Sales at Staybridge Suites Newport News-Yorktown, responded to this review, 13 October 2011
Dear Ricfalirnwa,

Thank you for providing us your feedback on your recent experience here at Staybridge! We appreciate your business and loyalty, and we certainly look forward to hosting your next extended stay here in the Yortown area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Newport News-Yorktown

Property: Staybridge Suites Newport News-Yorktown
Address: 401 Commonwealth Dr, Yorktown, VA 23693-5653
Phone Number:
Region: United States > Virginia > Yorktown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Yorktown
Price Range (Based on Average Rates): €
Hotel Class:3 star — Staybridge Suites Newport News-Yorktown 3*
Number of rooms: 83
Official Description (provided by the hotel):
You will love our beautiful all new suite hotel, built for the extended stay in mind. All spacious suites have fully equipped kitchens, complete with pots, pans, dishes and flatware, dishwashers, microwaves and full-sized fridges. Each suite has a work station and has Wi-Fi. Our huge indoor pool, workout room, Business Center, complimentary Guest Laundry, pavilion with grills and pond views round out our amenities. Why stay in a hotel room when you can enjoy the suite life? ... more   less 
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Also Known As:
Staybridge Suites Newport News-Yorktown Hotel Yorktown

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