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“Good, Solid Holiday Inn” 4 of 5 bubbles
Review of Country Inn & Suites By Carlson, El Paso Sunland Park

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Country Inn & Suites By Carlson, El Paso Sunland Park
Ranked #15 of 83 Hotels in El Paso
Certificate of Excellence
USA
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Good, Solid Holiday Inn”
4 of 5 bubbles Reviewed 6 February 2012

We were not in El Paso for sightseeing--instead to just visit family. We have family on both the east and west side of the city. This location was excellent for us as the HI is near I-10, easy on/easy off. It was clean, and staff members were very helpful.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yostwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
    215
    126
    52
    28
    17
See reviews for
122
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149
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Michigan Center, Michigan
1 review
5 of 5 bubbles Reviewed 1 February 2012

My experience with Holiday in sunland park has been excellent. They are truely a home away from a home. All staffs were so great. I have a lot of time with them and get to know them personally. They tried to make your stay as comfortable as they can. Restaurant staffs, Bartender (Jorge and others ),. Chef (Roslando and others ), and Front Counter staff (Elizabeth and others), drivers, and housekeeping staffs are one of the best. I cannot complain anything about their service. I enjoy stay it at this place. Two thumbs up!!!

Room Tip: good internet connection
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fiona123123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elkhart, Indiana
1 review
5 of 5 bubbles Reviewed 31 January 2012

I've stayed at this hotel about 100 nights in the past two years. The staff is very attentive to detail, they make it a point to learn your name and habits, and are always friendly and cooperative. The rooms are very good - maid service always does a great job. The pool and hot tub are open all year round and kept in great shape. Workout facilities are top notch, room service is always prompt and the food is good.

Manager's reception on Tuesday evening is always a good time. Luis and Thelma take great care of you in the morning for a quick breakfast before work, and Jorge knows what you want to drink in the evening before you even ask. If you have any issues at all, just ask for Elizabeth. She treats all guests in a very courteous and professional manner and can accomplish any seemingly impossible to routine task with amazing efficiency.

I highly recommend this hotel - you won't be dissapointed!

Room Tip: Ask for good wireless room - some are better than others.
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jjw-Conti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alamogordo
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 16 January 2012

Stayed Jan 13 and 14 2012. Room was small and bathroom very small. Carpet showed stains and did not appear clean. Bedding was clean but worn and need of replacement. Rooms are set in quads with direct street access which is not the safest. However they do allow small pets so the access makes it easier for that reason. Interstate access is great in and out about the best it can get and the place is quiet with many good facilities. The staff are exceptionally helpful, neat, and very polite. I would stay here again but 2 to 3 stars is a more honest ranking.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alamo2095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
taos
1 review
4 of 5 bubbles Reviewed 12 January 2012

I travelled with a friend to get out of town. The workout facilities are great. Enjoyed the fridge and microwave in my room. Jorge remembered my name when I returned to the bar the second night. I had about four off the wall requests for the front desk and Elizabeth was able to assist me with them all!

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank snowreyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, El Paso Sunland Park

Property: Country Inn & Suites By Carlson, El Paso Sunland Park
Address: 900 Sunland Park Dr, El Paso, TX 79922-1324 (Formerly Holiday Inn El Paso-Sunland Pk Dr & I-10 W)
Phone Number:
Region: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in El Paso
#8 Family Hotel in El Paso
#10 Romantic Hotel in El Paso
Price Range (Based on Average Rates): €
Hotel Class:3 star — Country Inn & Suites By Carlson, El Paso Sunland Park 3*
Number of rooms: 175
Official Description (provided by the hotel):
The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more   less 
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Also Known As:
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
Holiday Inn El Paso-Sunland And i-10 w.
El Paso Holiday Inn

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