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Hilton Garden Inn Times Square
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Reviews (7,758)
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Traveller rating
4,170
2,775
555
148
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4,170
2,775
555
148
110
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All reviewstimes squarepigalle restaurantgreat locationfood emporiumfire stationnew yorkfridge and microwaveattached restaurantcentral parkaround the cornerthe theater districtwithin walking distancerestaurant rowstreet noisehell's kitchenhigher floorwould definitely stay here again
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56 - 61 of 7,758 reviews
Reviewed 4 weeks ago

When I read tripadvisor reviews of hotels I like to know what types of hotels the writer is used to as this will often influence their review. So to let readers know we will stay in hotel rooms over 30 nights this year. We stay in 3 and 4 star hotels and are influenced by cleanliness and location. HGI Times Square Hotel is "well used" and our room was moderately clean. Typical for NYC. Price was typical for NYC ...outrageous for what you get. Overall we would probably stay here again because of the positives below.
Positives: location, convenient to restaurants, grocery store and deli.
Easy to walk to most Broadway plays and subway access.
Room was a good size
Front desk was helpful
Negatives: location - right across the street from the fire station. Lots of sirens
Small grill with limited options instead of restaurant or room service. We are used to having breakfast included when we stay at HGI. Not available here.
Our room did not have a microwave.
Wifi was quite slow in the evenings.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bodi73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Isabel A, Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 weeks ago

Thank you for your feedback, I would like to hear more about your experience in order to improve our service. Can you please call me back at the hotel tlf;212-581-7000 or email maria.arocena@hilton.com. Your comments are very important to us. thank you for your time!

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Reviewed 4 weeks ago via mobile

Booked this hotel prior to our stay in New York and wasn’t disappointed. Rooms were very spacious, had a fridge, microwave and tea/coffee making facilities. Staff were all very helpful and welcoming.

Location is excellent, a few minutes from Times Square and about ten minutes from Central Park.
We thoroughly enjoyed our stay here and would have no hesitation in returning.

Stayed: May 2018, travelled as a couple
Thank Doris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Isabel A, Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Location: Very closed to Times Square. Located on 8 avenue / 48th street, really convenient as closed to subway station, many restaurants nearby, a step from Broadway theaters, Central Park, Rockefeller Center (Top of the Rock), The Museum of Modern Art (MOMA)

Room: My room is Twin bed which is big enough for 3 pax. Toilet is also large. Rooms come with Contemporary style. Free Wi-Fi is a plus.

Facility: Grab and go market next to the lobby is great, you could find everything there, also, I love their complimentary bottle of water which we can choose from there. Room-key access elevators made me feel secure.

Staff: The front staff welcomed us with smile even we arrive at mid night as per our flight. He helped to make the check-in process done in a few minutes. We were tired from a long flight and this was really a good welcome to us.

Concierge: Very pleasant and helpful, he helped us to store our luggage while checked-out in the morning and travel in the city before check-in to another hotel.

Recommended!

Room Tip: High floor is recommended!
  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Due33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Isabel A, Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate your feedback and I will thank Kevin for his great customer service.

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Reviewed 4 weeks ago

This was my first ever trip to New York but luckily I was with friends who had all been before.

We chose this hotel primarily because of its location - less than a ten minute walk to Times Square.

Our room was on the front of the hotel and so much quieter than expected - at least with the windows closed! The air conditioner was effective although a little on the noisy side.

The two double beds meant my friend and I had plenty of room to spread out and they were so comfortable that we slept well throughout our stay.

We soon got to grips with the coffee machine (paper cups) but were so glad we brought our own tea bags! New York just doesn’t understand tea! The fridge was useful but we didn’t use the microwave.

Sadly the rooftop bar on floor 15 was closed for refurbishment so we had to venture further afield for that experience.

What really makes this hotel however is the lovely staff - on a Reception, the concierges and the chamber maids. They were all so helpful and charming although I don’t think they always understood our Yorkshire sense of humour.

We did not get the name of the young man on Reception who was particularly helpful. He was from Brooklyn. He had long hair (tied back) and the most wonderful smile and was on duty on the evenings 10-12 May. A credit to your establishment

Room Tip: We were on the 6th floor at the front
  • Stayed: May 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank jaybrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Isabel A, Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 weeks ago


Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I am very glad that Davon made a great difference during your stay. Your comments will help us as we continually work to improve our guest experience.

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Reviewed 4 weeks ago

Enjoyed our stay at the Hilton Garden Inn Times Square! It was 4 blocks from the show we were seeing. Room was a very good size and nice and clean. The manager Maurice was a pleasure to deal with and Adwoa at the front desk was very helpful and friendly! Would definitely stay there again in the future!

  • Stayed: May 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank cmt16nj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria Isabel A, Manager at Hilton Garden Inn Times Square, responded to this reviewResponded 4 weeks ago


Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I am very glad that Maurice and Adwoa made a difference in your stay. Your comments will help us as we continually work to improve our guest experience.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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