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“Simple and straightforward but buy your own water...”

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The Westin New York Grand Central
Ranked #224 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 October 2017 via mobile

Good midtown location, comfortable well serviced rooms with good aircon and quiet enough at night. Plenty of eating options nearby and hotel gym well equipped. Only point of note is $10 minibar water which is actually $12.89 with the 'administration' charge and tax. Buy one for a dollar on your way past a kiosk outside!!!

Stayed: October 2017, travelled on business
2  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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146 - 150 of 3,622 reviews

Reviewed 4 October 2017

Lives up to Westin brand standards in providing a great location and utility for any business or tourist stay in the city, rooms are regular sized but has an advantage of allowing 3 adults in some rooms via a sofa-bed that comes in really handy. Linens and bathroom was up to the mark and always clean, housekeeping was very courteous even over the busy NYE time in the city.

Stayed: January 2017
1  Thank Shiladitya_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Stayed one night. They let me check in a couple hours early and gave me a late checkout. Front desk staff was great. Room was nice, clean. Average size and had couches to sit. Bed was very comfortable. Mini bar is pricey and so is room service ($10 for a water, $7 for candy; $35 for basic breakfast). Decent view of the Empire State building. There is a little sandwich place right next door so I picked up breakfast there. Checkout was very quick.

Stayed: October 2017, travelled solo
Thank Datvirgog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

This hotel isn't 4 stars, mayby only 3 star.
Breakfast is very poor for Westin hotels, stuff on recepcion is very slow And wery noisy place for hotel.
Hotel is too much expensive.
Thanks for nothing, never again.

Stayed: September 2017, travelled on business
Thank Degustator V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this reviewResponded 4 October 2017

Hello Degustator V,

I am sorry hear that your stay with us was less satisfactory. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com.

Thank again for your feedback and I look forward to hearing from you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Such a lovely hotel! Really comfy beds. Noise limiting you barely know you’re in the city that never sleeps. A bargain for the weekend and late checkout :)

One of the most comfy beds I’ve ever stayed in and huge!

The gym as a fridge with towels for your post workout cool down!

Definitely worth its 4*’s

Stayed: October 2017, travelled as a couple
1  Thank MrsSB1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#61 Green Hotel in New York City
#83 Family Hotel in New York City
#153 Romantic Hotel in New York City
#158 Luxury Hotel in New York City
#169 Business Hotel in New York City
Price Range: €146 - €404 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Official Description (provided by the hotel):
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York

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