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Reviews (4,077)
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Reviewed 4 October 2017

Lives up to Westin brand standards in providing a great location and utility for any business or tourist stay in the city, rooms are regular sized but has an advantage of allowing 3 adults in some rooms via a sofa-bed that comes in really handy. Linens and bathroom was up to the mark and always clean, housekeeping was very courteous even over the busy NYE time in the city.

Stayed: January 2017
1  Thank Shiladitya_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Stayed one night. They let me check in a couple hours early and gave me a late checkout. Front desk staff was great. Room was nice, clean. Average size and had couches to sit. Bed was very comfortable. Mini bar is pricey and so is room service ($10 for a water, $7 for candy; $35 for basic breakfast). Decent view of the Empire State building. There is a little sandwich place right next door so I picked up breakfast there. Checkout was very quick.

Stayed: October 2017, travelled solo
Thank Datvirgog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

This hotel isn't 4 stars, mayby only 3 star.
Breakfast is very poor for Westin hotels, stuff on recepcion is very slow And wery noisy place for hotel.
Hotel is too much expensive.
Thanks for nothing, never again.

Stayed: September 2017, travelled on business
Thank Degustator V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this reviewResponded 4 October 2017

Hello Degustator V,

I am sorry hear that your stay with us was less satisfactory. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com.

Thank again for your feedback and I look forward to hearing from you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Such a lovely hotel! Really comfy beds. Noise limiting you barely know you’re in the city that never sleeps. A bargain for the weekend and late checkout :)

One of the most comfy beds I’ve ever stayed in and huge!

The gym as a fridge with towels for your post workout cool down!

Definitely worth its 4*’s

Stayed: October 2017, travelled as a couple
1  Thank MrsSB1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017

Great hotel central to everything. Clean with great views. Would go again to New York and stay in this hotel. Great location. We booked through BA and stayed a week. Went out for breakfast right next door.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
2  Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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