Amazing stay particularly the service and cleanliness of the hotel. More importantly, the entire staff was accommodating and very professional. I would like to single out Karim Sharif, Food and Beverage Manager and Japhet, our waiter that were extremely hospitable and engaging. It is employees like this that make your stay at a hotel rewarding. Our group wants to sincerely thank them for going above and beyond to accommodate our requests.More
I booked at the official hotel site for the dates of 14-19 March 2019, on the occasion of my youngest daughter's birthday.
By the date of March 11, my daughter became ill with influenza and for obvious reasons we could not fly. The airline quickly understood the situation and gave us a credit, but this hotel indicated that it would not return the money in spite of the situation and that if I wanted to change the date of stay it would need the approval of a manager. I called the hotel and got the manager's approval in writing for the change of dates, but not before telling me that the rate would increase due to the change and that they had to charge me more to accept it so that the dates could be changed and thus not lose the money. To my surprise they did not change the dates, I call the hotel the other day and they tell me that they would make the change and more charges to the card. I ask them to please send me an email confirming the new dates and they just sent me a picture of the computer screen and they wrote me that this was proof of the new dates and that they were charging $ 2000 dollars for the stay. Obviously the charge was made to my credit card but now the reservation does not appear, the reservation number appears on behalf of another person and they say that the employee who made the "changes" does not return for 2 weeks and nobody answers my calls and when I ask for the money and the charges to my card nobody knows or answers the emails.
I have communicated to the central offices, to the hotel in NYC and nobody wants to help or give me information. I understand that they used the data of the card, they made the charges and I do not have a reservation! That seems like a scam and a fraud.
We had the BEST breakfast buffet! The staff was friendly and accommodating and gave us great seating with a view. We had wonderful conversation with Tofael along with the wonderful service he provided. I highly recommend the hotel and the breakfast buffet.
Thank you for the outstanding review, Marty!
We're delighted your experience with us was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job!
We look forward to sharing another amazing experience with you soon! Have a lovely day!
Warm regards,
Alex K.
Social Media Manager
I've been coming here for 6 years and always enjoy seeing Keith and the rest of the team. Central location, good for business or leisure and the rooms are always impeccable. Grab a bite to eat at the bar when getting off a late night arrival!
Thanks for the wonderful review, Remy!
It's excellent you had another fantastic experience with us! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Keith is a valued member of our team so it's no surprise he took such great care of you. That's what we like to see!
We look forward to sharing another splendid experience with you soon! Have a lovely day!
Warm regards,
Alex K.
Social Media Manager
Awesome breakfast buffet. Service by Ali was wonderful. Very attentive and helpful. Much more than I expected.Also, hotel bar was perfect with view of Times Square and sports on several TVs. Hung out there a lot. Very pleased and highly recommend.
Thanks for the fantastic review, Mcsewell!
It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!
We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!
Warm regards,
Alex K.
Social Media Manager
I booked this place because of its location without knowing anything about it, but after staying there, I would recommend this hotel to anyone. The location was amazing, it was close to everything. The service was exceptional and everyone on the staff wanted to help make your stay better. The breakfast was fabulous and our waiter Tofael made sure we had a great experience. If I get back to New York, I would stay here again.
Thank you for sharing this glowing review!
We are delighted to hear about your experience at our convenient location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.
We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
Warm regards,
Alex K.
Social Media Manager
