We had the BEST breakfast buffet! The staff was friendly and accommodating and gave us great seating with a view. We had wonderful conversation with Tofael along with the wonderful service he provided. I highly recommend the hotel and the breakfast buffet.More
I've been coming here for 6 years and always enjoy seeing Keith and the rest of the team. Central location, good for business or leisure and the rooms are always impeccable. Grab a bite to eat at the bar when getting off a late night arrival!
Thanks for the wonderful review, Remy!
It's excellent you had another fantastic experience with us! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Keith is a valued member of our team so it's no surprise he took such great care of you. That's what we like to see!
We look forward to sharing another splendid experience with you soon! Have a lovely day!
Warm regards,
Alex K.
Social Media Manager
Awesome breakfast buffet. Service by Ali was wonderful. Very attentive and helpful. Much more than I expected.Also, hotel bar was perfect with view of Times Square and sports on several TVs. Hung out there a lot. Very pleased and highly recommend.
Thanks for the fantastic review, Mcsewell!
It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!
We can't wait until your next visit so we can share another fantastic experience with you soon! Have a beautiful day!
Warm regards,
Alex K.
Social Media Manager
I booked this place because of its location without knowing anything about it, but after staying there, I would recommend this hotel to anyone. The location was amazing, it was close to everything. The service was exceptional and everyone on the staff wanted to help make your stay better. The breakfast was fabulous and our waiter Tofael made sure we had a great experience. If I get back to New York, I would stay here again.
Thank you for sharing this glowing review!
We are delighted to hear about your experience at our convenient location! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.
We'd love to share another positive, fun experience with you in the future. Have a fantastic day!
Warm regards,
Alex K.
Social Media Manager
This place has gone downhill dramatically I think he last two years. The bathroom mirror was broken. The toilet was broken, there was yellow stains on the wall with peeling wallpaper. Cracks in the ceiling and dritry curtains. It pains me to leave this review because I stayed here for a few nights 2 years ago and it was great. But this time I had to check out a day early because I couldn’t put up with the room, the staff were very rude and the bathroom close to the bar had urine all over the floor.
We appreciate you taking the time to share your feedback.
It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team moving forward.
We do hope you give us another opportunity to share a more positive experience with you soon.
Warm regards,
Alex K.
Social Media Manager
Not a bad word to say about this hotel, they’re always so friendly, the rooms are always so tidy. There’s a little food place downstairs to go to if you’re on the go! The beds are comfy, would highly recommend if you’re planning to stay in Times Square!
We paid extra to have a view of Times Square, and it was well worth it!
Thanks for the splendid review, Charlottieee!
We're elated knowing you had such an incredible time. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. Thank you again for the fantastic review.
We look forward to your next trip. Have a beautiful day!
Warm regards,
Alex K.
Social Media Manager
