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“Internet charges!”

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Crowne Plaza Times Square Manhattan
Ranked #189 of 467 Hotels in New York City
Certificate of Excellence
Petersfield, United Kingdom
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Internet charges!”
Reviewed 6 April 2012

Comfortable room with minor problem over hot water on the first morning which was quickly fixed. Didn't find air conditioning noisy but there was noise from outside. Did not appear to be any double-glazing panels in window frames? Recent improvements obviously did not include sound-proofing. Not bothered by occasional sirens (expected) but we had two nights disturbed by a jackhammer operating in the street below despite being on 31st floor! Presumably it was emergency work? Breakfast in La Brasserie was good on our last morning. Cocktails in the bar were excellent.

Only real gripe is the complete lack of any complimentary Internet access, even in the lobby. I have never known this before. My stepson was staying in the Hilton Garden in the next block and had free access in his room and all public areas, accessed with his name and room number. Charges for us in CP would have been $10 for four hours or $20 a day! We opted out but it was inconvenient (we found free access around Times Square). There were a lot of functions going on and these charges might be reasonable for business guests on expenses needing prolonged Internet access but are completely unreasonable for tourists who just need to access email and download a newspaper once a day. Crowne Plaza should consider complimentary access (half hour?) for tourists. Staff were unfriendly when asked about this but they are probably fed up of guests complaining.

Room Tip: Ask for a "quiet room" if you are a light sleeper.
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank Pearl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2012
Thank you for your candid comments regarding our internet charges. We appreciate your feedback. Although all full service hotels in Times Square charge for internet access, we do frequently get this question from our guests and understand the concern. I apologize that our team did not handle this situation as expected and will be sure to speak with them as great service is our standard.

My I suggest booking one of our Concierge level rooms during your next visit? These rooms include complimentary access to our lounge serving free continental breakfast and snacks daily and do include free WiFi in the guestrooms. They are also located on the top floors of the hotel and are among our most quiet.

Please let me know if I can assist with a booking. I would be happy to personally take care of it.

Kind regards,
Gerry Hughes
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Birmingham, Alabama
Level 5 Contributor
61 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 5 April 2012

Considering we were staying in the middle of Times Square, I didn't quite know what to expect of our hotel. However, it was a wonderful experience from start to finish. Besides the fact that it is convenient to everything (which is why we chose it), the bedding was outstanding and the floor (23rd) was extremely quiet - not even any street noise at that level. The rooms have been updated and all of the furnishings were clean and up-to-date.

We were allowed to check-in early, and our bags were delivered to our room in minutes. We ordered room service once and it was quick and very good. All of the personnel we encountered were courteous and helpful - the security guard tracked down my camera charger and returned it to me a couple of hours after we had checked out of our room. Highly recommend the Crowne Plaza.

Room Tip: Always ask for a corner room - we weren't able to get one this trip but I've heard they are...
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  • Stayed March 2012, travelled with friends
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Helpful?
1 Thank mamaleigh57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2012
Thank you for letting us know about your heavenly stay! I am so pleased we exceeded your expectations and look forward to welcoming you again soon.

Kind regards,
Gerry Hughes
Hotel Manager
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London, United Kingdom
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 April 2012

location in Time Square couldn't have been better..Hotel itself is standard nothing great but good enough. stayed for 3 nights on 32nd floor great views..at 1st there was a mix up with the rooms but soon rectified. Any inconvenience or issue with the hotel is overcome by its location..absolutley central walking distance to many of the sights. Ditch the cabs and walk along Times Square early morning before it gets too busy and again at night .. The entire place is buzzing day and night..

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank ask161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2012
Thank you for letting us know you enjoyed your recent stay and our convenient location. I am pleased to read our team was able to provide you with a pleasant experience.

I hope to welcome you back soon.

Kind regards,
Gerry Hughes
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level 5 Contributor
88 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 April 2012

Stayed mid-March and had low expectations butt…hotel is located in the center/heart of NYC. got a corner room with great city view. Hotel staff is nice and the system seems running smoothly. Only thing bothered us is that the elevators machine rooms' doors were open and it was loud at times

Room Tip: Cornet room did it for us
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  • Stayed March 2012, travelled on business
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Helpful?
Thank tfu555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 10 April 2012
Thank you for the kind review. We are so thrilled you were pleasantly surprised with our professional team and outstanding location. Please accept my apology that the door to the elevation was left open and disturbed you. This should not have happened and I will follow-up to ensure it does not occur again. Thank you for letting me know.

Kind regards,
Gerry Hughes
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 April 2012

My wife and son and I stayed three nights at this hotel the end of March 2012. The room was awesome thanks to Sandra who made sure that our room did not get changed. We arrived early on Wednesday, Sandra said to check back with her around noon and she would try to get us in our room early. When we arrived back, it was around 3:30 and Sandra had already left for the day, and the young lady that waited on me was rude and hateful. I told her about Sandra trying to get us in early and she said, " well she is gone and it will be another 45 minutes" remembering check in is 3 pm and it is 3:30. I was not happy. Every hotel employee I seen the entire 3 days, acted like they hated their job and every customer was a pain to them. They appeared to only want to help for the tip. Wonderful view from the room, great location, just not 279.00 a night great. Just a normal hotel room. Thanks Sandra for all your help getting around the city on my first visit.

Room Tip: Check around on internet specials for good deals
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  • Stayed March 2012, travelled with family
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Helpful?
Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review, 4 April 2012
I was extremely disappointed to read your review. Please accept my apology for the service you described. We failed to deliver the friendly service that is our normal standard. I will be working with my managers to address your concerns.

I do hope we get an opportunity to change your impression. Please contact me personally if I can assist with a future reservation.

Kind regards,
Gerry Hughes
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Times Square Manhattan

Property: Crowne Plaza Times Square Manhattan
Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#93 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#147 Business Hotel in New York City
#155 Family Hotel in New York City
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Official Description (provided by the hotel):
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City

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