We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice hotel, superb location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hilton Garden Inn New York/Manhattan-Chelsea
Ranked #206 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 17 May 2017

Found this hotel to be good value for New York Hotel prices. The rooms are not very big but were more than adequate. Bathroom was fine too. Hotel staff were extremely friendly and willing to help. The location of the hotel is excellent, twenty minute walk to Times Square and two underground stations close by. We did not have breakfast at the hotel, rather bought food at the grocery store two blocks down, which had excellent ready made food as well.

Room Tip: We staued on the 18th floor and it was good.
See more room tips
  • Stayed: January 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (2,120)
Traveller rating
Traveller type
Time of year
Language
  • More languages

140 - 144 of 2,120 reviews

Reviewed 15 May 2017

Bathrooms tired classic leaking toliet smeared with sealant. Simply tired and dirty but perhaps what you get for a 3 star hotel in NY vs other more modern or more expensive hotel.

Good location with easy access to the subway system heading up and downtown.

Room Tip: Rear located rooms are quieter vs hearing early am garbage trucks clearing bags of garbage
See more room tips
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank colin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 18 May 2017

Dear Colin C,

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry to hear we were not able to meet and exceed your expectations with your room and overall hotel look. I can assure you that this is not the standard in our hotel. We have informed our management team and will remedy the issues you experienced immediately. Additionally, we are currently undergoing renovations to enhance our guest rooms and would love for your return, so you may experience the new look and feel of the Hilton Garden Inn- New York/Manhattan-Chelsea.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2017 via mobile

I usually stay in Chelsea as its convenient to Penn Station, away from Times Square madness, usually less expensive than the rest of the city, and offers a great hub to great areas of the city.
The hotel is very clean, well maintained and the fragrance of flowers abounds as the entire street is a Mecca of florists it seems. Staff are very welcoming from the bellman, desk staff and the bar staff, everyone was extremely courteous and helpful.
The room was nice, clean, good space considering it is NYC and rooms run small. Even being up high, facing the street will prove detrimental in the morning as the city wakes and the noises resume. Again though, it is the city that never sleeps.
Didn't have breakfast but I can say the complimentary coffee was good.
Overall, I'll be back for future visits.

Stayed: May 2017, travelled on business
1  Thank DestressedA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 May 2017

Hello and thank you very much for such a shining review. I am very happy to see that you enjoyed your overall stay. Your review makes all of us here proud that we can continue to provide a pleasant atmosphere with comfortable accommodations. We appreciate it very much! Thank you very much for choosing us and we would love to welcome you back if you are ever in New York again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2017

This is my second stay at this hotel. The room is comfortable as is the bed. It's always clean. It has black out shades which help you sleep. Towels, soap, etc. are fine. There is a desk chair but no armchair in the room, so you have to sit on the bed if there is more than one of you staying in the room. The complimentary wifi was terribly slow and I couldn't even respond to email with it. The shower was a handicapped shower with no curb, but the water splashed out all over the floor and we had to use extra towels to prevent slipping. There is a breakfast buffet, but it is quite expensive. So, some positives and some improvements needed.

Room Tip: away from the elevator, on floor 10 or above for less noise
See more room tips
  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Linda Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 12 May 2017

Hello Linda Jo S,
Thank you for posting your review following your recent stay with us. We appreciate your continuous loyalty and compliments on our beds, cleanliness, and in-room amenities. We sincerely apologize for the inconvenience you experienced with the internet. We have informed our IT department and will immediately improve our internet service. Due to our high occupancy, we found that you were accommodated in a handicap accessible room. According to the Federal Americans with Disability Act we are required to provide a roll-in shower. Lastly, please be advised, our breakfast buffet is priced competitively amongst other establishments in our immediate vicinity. Nonetheless, your comments are very important to us and we will review them with our team. Thank you again and we look forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2017

It was a very nice choise, as we travelled all the family together. The room was adequate for 4 persons, 2 king size beds. Well equiped and clean. The coffee / tea facility in the room very convenient. We tried the breakfast which was not included in the price, and it was very good and not too expensive, for NY prices of course. The personel very kind. As there was a misunderstanding with our reservation and the first night was not included they accomodate us in the hotel next door and didn't charge this night and also offer us breakfast for the next day. The location very convenient, metro station nearby and also many restaurants etc.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mf2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Chelsea
Hampton Inn Manhattan-Chelsea
Hampton Inn Manhattan-Chelsea
#149 of 471 in New York City
1,980 reviews
Chelsea
Doubletree Hotel Chelsea - New York City
Doubletree Hotel Chelsea - New Y...
#327 of 471 in New York City
2,124 reviews
Chelsea
Cambria hotel & suites New York - Chelsea
Cambria hotel & suites New York ...
#45 of 471 in New York City
956 reviews
Show Prices
Show Prices
Show Prices
Chelsea
Hilton New York Fashion District
Hilton New York Fashion District
#188 of 471 in New York City
3,554 reviews
Midtown
Hilton Garden Inn New York/West 35th Street
Chelsea
Holiday Inn Express New York City - Chelsea
Holiday Inn Express New York Cit...
#260 of 471 in New York City
2,094 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Garden Inn New York/Manhattan-Chelsea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York/Manhattan-Chelsea

Address: 121 West 28th Street, New York City, NY 10001-6102
Phone Number:
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#78 Family Hotel in New York City
#191 Romantic Hotel in New York City
#197 Business Hotel in New York City
Price Range: €102 - €323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Manhattan-Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy's, Fisher Price, Cisco Systems. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Travel Republic (UK), Booking.com, Expedia, Hotels.com, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton Garden Inn New York/Manhattan-Chelsea reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing