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Reviews (2,214)
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All reviewsflower districtpenn stationnew yorktimes squaremicrowave and fridgemadison square gardentwo queen bedshotel is locatedconvenient locationwould definitely stay here againbusiness centerfront desk staffempire state buildingfew blockscity viewthe high linestreet noise
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Reviewed 15 May 2017

Bathrooms tired classic leaking toliet smeared with sealant. Simply tired and dirty but perhaps what you get for a 3 star hotel in NY vs other more modern or more expensive hotel.

Good location with easy access to the subway system heading up and downtown.

Room Tip: Rear located rooms are quieter vs hearing early am garbage trucks clearing bags of garbage
  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank colin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 18 May 2017

Dear Colin C,

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry to hear we were not able to meet and exceed your expectations with your room and overall hotel look. I can assure you that this is not the standard in our hotel. We have informed our management team and will remedy the issues you experienced immediately. Additionally, we are currently undergoing renovations to enhance our guest rooms and would love for your return, so you may experience the new look and feel of the Hilton Garden Inn- New York/Manhattan-Chelsea.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2017 via mobile

I usually stay in Chelsea as its convenient to Penn Station, away from Times Square madness, usually less expensive than the rest of the city, and offers a great hub to great areas of the city.
The hotel is very clean, well maintained and the fragrance of flowers abounds as the entire street is a Mecca of florists it seems. Staff are very welcoming from the bellman, desk staff and the bar staff, everyone was extremely courteous and helpful.
The room was nice, clean, good space considering it is NYC and rooms run small. Even being up high, facing the street will prove detrimental in the morning as the city wakes and the noises resume. Again though, it is the city that never sleeps.
Didn't have breakfast but I can say the complimentary coffee was good.
Overall, I'll be back for future visits.

Stayed: May 2017, travelled on business
1  Thank DestressedA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 17 May 2017

Hello and thank you very much for such a shining review. I am very happy to see that you enjoyed your overall stay. Your review makes all of us here proud that we can continue to provide a pleasant atmosphere with comfortable accommodations. We appreciate it very much! Thank you very much for choosing us and we would love to welcome you back if you are ever in New York again.

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Reviewed 11 May 2017

This is my second stay at this hotel. The room is comfortable as is the bed. It's always clean. It has black out shades which help you sleep. Towels, soap, etc. are fine. There is a desk chair but no armchair in the room, so you have to sit on the bed if there is more than one of you staying in the room. The complimentary wifi was terribly slow and I couldn't even respond to email with it. The shower was a handicapped shower with no curb, but the water splashed out all over the floor and we had to use extra towels to prevent slipping. There is a breakfast buffet, but it is quite expensive. So, some positives and some improvements needed.

Room Tip: away from the elevator, on floor 10 or above for less noise
  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Linda Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sufian U, Manager at Hilton Garden Inn New York/Manhattan-Chelsea, responded to this reviewResponded 12 May 2017

Hello Linda Jo S,
Thank you for posting your review following your recent stay with us. We appreciate your continuous loyalty and compliments on our beds, cleanliness, and in-room amenities. We sincerely apologize for the inconvenience you experienced with the internet. We have informed our IT department and will immediately improve our internet service. Due to our high occupancy, we found that you were accommodated in a handicap accessible room. According to the Federal Americans with Disability Act we are required to provide a roll-in shower. Lastly, please be advised, our breakfast buffet is priced competitively amongst other establishments in our immediate vicinity. Nonetheless, your comments are very important to us and we will review them with our team. Thank you again and we look forward to welcoming you back in the near future.

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Reviewed 9 May 2017

It was a very nice choise, as we travelled all the family together. The room was adequate for 4 persons, 2 king size beds. Well equiped and clean. The coffee / tea facility in the room very convenient. We tried the breakfast which was not included in the price, and it was very good and not too expensive, for NY prices of course. The personel very kind. As there was a misunderstanding with our reservation and the first night was not included they accomodate us in the hotel next door and didn't charge this night and also offer us breakfast for the next day. The location very convenient, metro station nearby and also many restaurants etc.

  • Stayed: April 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank mf2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2017

This is my second stay at this hotel and once again I enjoyed it. The location of the hotel on 28th between 6th and 7th is excellent. Our room had 2 double beds that occupied most of the space but there was still room to move and open small suitcases. The bathroom had a good size. The beds were comfortable and the room was clean. The staff was very friendly. They had cookies for free at the lobby in the afternoon and that was a nice treat. The only negative was the wi-fi. Maybe because I was on a different floor, but this time around the wi-fi was very slow. On that same block as the hotel is a little coffee shop called A Little Taste (or ALT). They have great coffee, scones and other delicious things.

  • Stayed: April 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank msague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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