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All reviews citizen m rooftop bar rooms are small free movies mood pad controlled by a tablet times square room controls new york huge bed toilet and shower cool hotel amazing hotel great shower living room location is great loved this hotel
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Reviewed 1 December 2016

Recently enjoyed a 5 night stay at this hotel in the heart of Midtown.

First impressions were good - the hotel is really clean and modern with a self check in/out. This was speedy and easy to use, but there were staff on hand to help if needed. As we were celebrating my birthday, the hotel kindly had put us on one of the higher floors (Floor 17). This was great as we had fab views and could barely hear any noise from the traffic below. Upon arrival, they had also left a card wishing me happy birthday and treating us to 2 free drinks from the bar upstairs! What a lovely touch!

The room is small and compact but well designed. We had room for everything (2 large bags and 1 smaller), although we struggled a little with closing the drawer under the bed once the case was in. We had housekeeping each day who kept the room nice a tidy (except for the windowsills - please remind the housekeeper to dust these!)

We did not actually make much use of the Cloud Bar, or the one on the ground floor as we found the prices a little steep for a hotel bar. We also thought the breakfast of $22 per person to be expensive for what it was. Instead, we just got some yoghurt and other bits each day from the shop at the end of the road and kept them in the small fridge in our room for breakfast and this worked fine for us.

The location of the hotel is great - it is right by Times Square (which can get a little frantic, but that's not the hotel's fault!), and close to the Rockefeller Centre and loads of theatres. It also is very close to the subway on 50th St. We found getting around the city extremely easy from this hotel.

Overall, we really enjoyed our stay and would definitely recommend it, especially if it is your first time in the city and want to be where the action is!

Thank you for a great stay. We were sad to leave!

  • Stayed: November 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Sunny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelsey W, Manager at citizenM New York Times Square, responded to this reviewResponded 6 December 2016

Hello Sunny R,

Thanks so much for letting us know about your stay! I am so happy to hear that you chose us to help you celebrate your birthday- we love making hand drawn cards for our guests and shaking up special cocktails for the occasion. It's great that you found lots of smart storage space in your hotel room, and that you came back to find it perfectly tidy at the end of the day.

We have done lots of research on pricing at nearby hotels and bars, and have priced our breakfast buffet (which is all you can eat and includes unlimited handmade coffees and teas) and craft cocktails relative to the neighborhood.

I am glad that you took advantage of our close proximity to lots of NYC sights and Broadway theaters, and that all of the nearby subway stations helped you to explore even more of the city. I hope we will be able to welcome you back very soon!

Best,
citizenKelsey

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Reviewed 30 November 2016

Everything was absolutely lovely....your staff is great. Only thing was our iPod was not working but we were out and about so much that it didn't really bother us. Will differently see you again soon!

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with citizenM hotels
Thank amv426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelsey W, Manager at citizenM New York Times Square, responded to this reviewResponded 6 December 2016

Hello amv426,

Thanks so much for taking the time to share a review! Our ambassadors love welcoming guests as they would friends and family, and I am so glad that you felt at home with us. I hope we will see you again soon!

Best,
citizenKelsey

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Reviewed 30 November 2016 via mobile

Brilliant hotel brilliant location and lovely staff. Rooms are small but incredibly well organised for all your needs. Perfect for a New York tourist holiday. Was able to watch movies in the room which is also a great perk. Perfect after a busy day sightseeing!

Stayed: November 2016, travelled as a couple
Thank LaurenP2418
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelsey W, Manager at citizenM New York Times Square, responded to this reviewResponded 6 December 2016

Hello Lauren P,

Thanks so much for taking the time to share your thoughts with us! I am glad that our efficient rooms made the perfect home base for your NYC visit, and that you even had some time to relax and take in some of our free on demand movies. I hope we will see you again soon!

Best,
citizenKelsey

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Reviewed 30 November 2016

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with citizenM hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Kelsey W, Manager at citizenM New York Times Square, responded to this reviewResponded 6 December 2016

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Reviewed 30 November 2016

First stay here and would come back. Great location near Times Square and subways. Quit small rooms but very clean and has everything you need. I'd ask for at least floor 9 to avoid street noise. I'd also ask for a room with the sink IN the BR, NOT the bedroom. The place has a very nice lobby to meet and relax and a very cool patio and roof top bar.
The ONLY reason it didn't get a 5 is because of not so good service at the roof top bar. It is only for guests and was never crowded but we sure had a hard time getting drinks!

  • Stayed: November 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Marcia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelsey W, Manager at citizenM New York Times Square, responded to this reviewResponded 6 December 2016

Hello Marcia B,

Thanks so much for taking the time to share a review! I am glad that you found everything that you needed for your NYC visit in our efficient guest rooms. All of our rooms are the same layout, with the shower and toilet together in the frosted glass pod and the sink and vanity together just outside. This allows for both guests in the room to get ready at the same time while maximizing on space. It's great that you enjoyed relaxing in our open living room as well as in your room. I hope that we will be able to welcome you back again soon!

Best,
citizenKelsey

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