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“BEWARE of their policies which are new to me!!”

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Wingate by Wyndham Manhattan Midtown
Ranked #341 of 467 Hotels in New York City
New Tripoli, Pennsylvania
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“BEWARE of their policies which are new to me!!”
Reviewed 8 March 2012

BEWARE - the hotel had a policy that was not expressed at the time of the reservation by Booking.com and which should have been. We wanted to check out one day early due to illness to go home, and the hotel had a policy that not only did you need to give 48 hours notice before arrival if you needed to cancel, but also you had to give 48 hours notice for any day you were not staying. We stayed 5 nights, but could not check out the morning of the 5th day, as we would still be charged for that night anyway. What the [--] kind of policy is that?????? I have never encountered this kind of policy before, and Booking.com should be aware of this and notify potential customers of same. We stayed that 5th night just so they could not re-book it to someone else and get double for the room. We finally found this policy on Windgate's website in EXTREMELY small print!! It was difficult to find.

Room Tip: Go elsewhere!
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  • Stayed February 2012, travelled with friends
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Helpful?
1 Thank Alice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cweed32, General Manager at Wingate by Wyndham Manhattan Midtown, responded to this review, 11 April 2012
Dear Alice H,

Thank you for choosing the Wingate by Wyndham and for giving us this opportunity to explain the reasoning for our policies with the TripAdvisor community. I am sorry that our cancellation policies did not suit your needs. We cherish our guests and for their sake we wish we did not need policies, we have a very small yet very popular hotel in the heart of Midtown Manhattan and so the majority of our guests are leisure travelers. For us it is extremely difficult to resell any room without sufficient notice. Therefore, we offer cancellation policies that are appropriate for our booking window. We detail those cancellation policies very clearly, as you can see for yourself from the numerous printed descriptions on our website. We have cancellation policies that range from 48 hour notice to fully prepaid non-refundable, so it is very important, not just at our hotel but for any reservation or purchase to check the cancellation policy and determine for yourself if it is the right policy for you. Also, please do not think that we only stand on principle. Always, with every last minute cancel situation, we try to resell the room, and if we are able to do so we often issue a credit for the stay or gift certificate for a future stay. Unfortunately, with your case you did stay and we didn’t have the opportunity to try and resell the room last minute. If you or any other TA reader wishes to discuss this further or ask a question with regard to our cancellation policies, please do not hesitate to contact me at 212-209-6222 or Charles.Weed@interstatehotels.com

Thank you,

Charles Weed
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Fayetteville, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2012

After leaving NYC for 8 years, I found myself having to take a business trip for a week. The hotel, lovely. The location, perfect. But the staff, especially Mr. Rommel Gopaz, was superb. Friendly, courteous and knowledgeable. A truly wonderful experience. I will return.

  • Stayed February 2012, travelled on business
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Helpful?
2 Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level 6 Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 24 February 2012

When visiting New York for business, I stayed at this hotel which offered just what I needed at a fair price and good location. Our rooms were basic and clean and located within walking distance to several of the locations I needed to spend time at. They also offered a nice breakfast.

  • Stayed July 2011, travelled on business
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Helpful?
2 Thank photographersabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2012

We stayed for a week and were very happy with everything! Rommel Gopez went out of his way to help us navigate the city, and was always a friendly face at the front desk. We particularly loved the quiet rooms, plush beds and bedding. The location could mot be better, steps from 42nd st madison square garden and the subways. We will be back!!

  • Stayed February 2012
    • Value
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Helpful?
3 Thank Gregking19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newtownabbey, United Kingdom
Level 5 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 February 2012

Stayed here 26-12-11 to 31-12-11
central hotel 5 mins walk from times sq n macys
free breakfast which is lovely
room small but u only sleep here its nyc
hotel staff lovely will book trips for u at discount prices.
hotel have lots of laptops free to use for guests and free wifi all through the hotel
would stay here again anytime.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank m_hargrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cweed32, General Manager at Wingate by Wyndham Manhattan Midtown, responded to this review, 12 February 2012
Dear Guest,

Thank you for your feedback! Our Front Office staff enjoys helping our guest plan their sight seeing trips around Manhattan. We look forward to seeing you on your next trip to New York.

Thank you,

Charles Weed
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Manhattan Midtown

Property: Wingate by Wyndham Manhattan Midtown
Address: 235 W 35th St, New York City, NY 10001-1901
Phone Number:
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#224 Business Hotel in New York City
#225 Romantic Hotel in New York City
Price Range (Based on Average Rates): €€
Hotel Class:3 star — Wingate by Wyndham Manhattan Midtown 3*
Number of rooms: 92
Official Description (provided by the hotel):
The Wingate by Wyndham Manhattan Midtown New York City Hotel is located just 1/2 block from Macys and Herald Square in the heart of the Garment/Fashion District, two blocks from Madison Square Garden and Penn Station and just moments away from such famous landmarks as the Empire State Building - 4 blocks, Times Square - 7 blocks, Bryant Park - 10 blocks, the Theater District - 10 blocks, and the Jacob Javits Convention Center - 10 blocks. At Wingate by Wyndham, we know you mean business. Our ninety-two spacious guestrooms and suites feature a well-lit work area, complimentary high speed internet access-wired and wireless, two line phones and remote printing from your room. The Wingate by Wyndham Manhattan Midtown is now offering FREE long distance calls to our guests. ... more   less 
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Also Known As:
Wingate By Wyndham Manhattan Midtown Hotel New York City
Wingate New York City
Wingate Manhattan Midtown
Wyndham New York City
New York City Wyndham

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