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“Great Hospitality, good location...”

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Mandarin Oriental, New York
Ranked #51 of 468 Hotels in New York City
Certificate of Excellence
New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Hospitality, good location...”
Reviewed 2 February 2012

There is no doubt that this hotel company has a great product, the New York hotel has the kind of amenities, the level of service, and the emphasis on details that distinguish this company, but there is just one thing that not to have the reception at the street level is something that makes me feel that it does steal from it the atmosphere of a grand hotel. Granted that the building has other uses, but a Great Hotel experience starts at the entrance.
I do not think this was a fortunate decision.

  • Stayed March 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gabriel1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Weymouth, Massachusetts
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 January 2012

We stayed on the 50th floor - and, the view was amazing! The hotel is simply beautiful!

The housekeeping staff was excellent. The room was extremely clean! The front desk staff could've been a little warmer - but, they were very accommodating & proffesional.

Overall it was a great stay.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ers22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 28 January 2012

The Mandarin Oriental New York has never disappointed me. The rooms are divine and the service is impeccable. The rooms are warm, inviting, spotless and extremely tasteful and well-appointed. Every detail exudes "quality". The views are gorgeous and the bathrooms are always spacious and equipped with every amenity and convenience. Room service is extremely prompt: they promised our meals within 20 minutes and were never late. We had dinner at Asiate and found the staff couldn't have been nicer and more helpful. Our meal was outstanding -- as was our whole stay. Finally, the complimentary new books to read and take home are a lovely amenity.

Room Tip: If available, request a room overlooking Central Park.
See more room tips
  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 January 2012

The moment we arrived we were greeted warmly by the doorman and treated like dear old friends. He and every other staff member remembered and used our names each and every time they saw us. The food in the spledid Asiate was 5 Star and beautifully and lovingly presented. Our room was wonderfully appointed with every luxury convenience one could or would expect. This one place that truly seems to anticipate your every need.

The guest rooms all start on the 40th floor of the high rise building. Thus, each room has a wonderful view of either Central Park or the Hudson River.

Can't wait to go back!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank unclebumps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 January 2012

A truly fantastic hotel for service, ambiance/design, location and overall quality. It is my favorite amongst all of the hotels I've stayed at in NY (both Ritz Carltons, Pierre, St. Regis, Four Seasons plus many others). The design aesthetic is relatively modern with MO's typical Asian themes. Service is impeccable. The staff must have be both selected and trained with care. The amount of small talk the staff can conjure up is quite amazing -- they somehow manage to make it feel very genuine as opposed to patronizing.

Pros:
* Design: modern with Asian influences. It feels sleek and modern, and much less "stuffy" than many of the other high-end NY properties.
* Location: Columbus Circle is fantastic if you like going out to the park, and it is attached to the Shops at Columbus Circle for easy access to shopping and dining.
* Rooms: very high quality finishings, spacious bathroom
* Views: great views of the park and/or river, particularly from higher floors
* Gym: very high-end equipment, great service, nice selection of complimentary refreshments
* Catering: fantastic food in the ballroom and conference area
* Food: Great cocktails and food in the bar and restaurant area

Cons:
* Conference staff: while attending a conference I noticed the staff that does catering and such for the conference center/ballroom seemed to have significantly less training. A simple complaint is that they were very noisy and always yelling back and forth, even when we opened the door of our room and asked them to keep quiet.
* Expensive: there is no doubt that the hotel is expensive, but the MO NYC certainly strives to make it worth the expense.

Room Tip: Higher floors have the best views
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PsprtStampCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, New York

Property: Mandarin Oriental, New York
Address: 80 Columbus Circle at 60th Street, New York City, NY 10023-5800
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in New York City
#14 Business Hotel in New York City
#45 Luxury Hotel in New York City
#46 Romantic Hotel in New York City
#75 Family Hotel in New York City
Price Range (Based on Average Rates): €€€€
Hotel Class:5 star — Mandarin Oriental, New York 5*
Number of rooms: 244
Official Description (provided by the hotel):
A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites - all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants. ... more   less 
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Also Known As:
Mandarin Oriental, New York Hotel New York City
Mandarin Oriental New York City
Mandarin New York City
New York City Mandarin Oriental

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