We did everything we asked even tho they asked alot of personal stuff about exactly where we were staying etc, we called and confirmed when we got there . They confirmed they would be in our lobby on a certain day and time and NEVER showed. They knew both of our cell numbers the hotel number and our emails. So LOTS of ways to reach us. We waited almost 2 hours of our valuable NY time and nothing!!!
We called their phone number asking for help. We emailed them . No return call . No apology . NOTHING!
What a 'Welcome to NY'
Don't waste your time. Go to a legit tour company.