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1,524
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Reviewed 18 October 2017

This is the second year in a row we’ve stayed at this Hotel. Great Location. Minutes from Times Square, accessible to everything. Rooms are spacious, for NY, and very clean. We were there with our two boys, so the Hotel is family friendly. Breakfast in the Hotel Restaurant was also a plus when traveling with kids.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank AnnMarie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Wish I can give them zero stars. We were in New York to celebrate our daughters first birthday.We paid 500$ to sleep on Rags (torn sheets) , please note that this happened on the preferred guest floor. No one from startwood bothered to call us n apologize, they just gave us 5000 points . I want to ask them where would we use those points , not going back to waste our hard earned money in their pathetic services.

Stayed: September 2017, travelled with family
Thank 461amberk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandraWestinTS, Manager at The Westin New York at Times Square, responded to this reviewResponded 22 October 2017

Thank you for taking the time to share your comments with us. We strive to provide the best possible service to our guests and would appreciate the opportunity to speak with you about your experience further. If possible, please send us an e-mail at the address below so we can connect with you directly. Please be assured that we have shared your feedback with the appropriate managers and we will use your comments to improve the experience of future guests. We hope to hear from you soon.

Be well,

Alex
YourWestinTSqExperience@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

If you like thread bare carpets, rooms that smell of stale smoke, un helpful reception staff, then this is the place for you. Don't even think about getting any breakfast in the exorbitant cost of these shoe box rooms. Although we had a room with a view of times square, the view was less than impressive, and the rear alley was more prominent feature of our view, with Times Square in the background.

Room Tip: Go Elsewhere
  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ItaliaA70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandraWestinTS, Manager at The Westin New York at Times Square, responded to this reviewResponded 18 October 2017

Thank you for taking the time to share your comments regarding your recent stay. Please be assured that we strive to ensure every guest has a positive experience while at our hotel and we have shared your comments with the appropriate managers. We are constantly working to improve our service and your feedback will help us to improve the stay of future guests. If possible, please reach out to us at the e-mail address below so we can discuss your experience in more detail. We hope to hear from you soon and to have the opportunity to welcome you back to The Westin New York at Times Square in the not too distant future.

Be well,

Alex
YourWestinTSqExperience@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This hotel was a great find. Right in the heart of Times Square within walking distance to many restaurants, shows and things to do! Looking to go back this year and will be staying at this hotel again!!

Stayed: November 2016, travelled with friends
Thank RyanB2166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This hotel is actually NOT in the middle of Times Square, it’s about a 5 minutes walk in a relatively safe side street from all the lights and buzz. The outside appearance of the hotel looked older and we had to ride an escalator to get to the lobby. If you could overlook all that, it’s a decent Westin Hotel for many reasons!

I was a little disappointed upon arrival but my mood towards it quickly changed the next day when I found out how many attractions and things to do for my family were nearby (within 2 minutes of walking distance). There was the wax museum, Dave and Buster and even a cinema connected directly to the hotel!! Bus tour stops were right by the Westin and there was an area in front of hotel for taxi pick-up and drop off.

Our room was generous in size and the cleanliness of it was adequate. Staff was polite and professional. They offered us free umbrellas on a day of rain; we greatly appreciated that!

If you want to stay right where the lights and buzz are, this Westin should not be your top choice. Having said that, it’s still only 5 minutes from Times Square, Broadway and 15 minutes from 5th Avenue. Central Park is not too far out (25 minutes) if you enjoy a nice stroll in the heart of Manhattan. It’s still Times Square worthy if you put all things and amenities into consideration!

Stayed: July 2017, travelled with family
Thank dotcomsurfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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