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“Overall OK, very good service but hotel too noisy”

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The Westin New York at Times Square
Ranked #185 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 19 October 2017

The hotel is located conveniently, the service is very good, the people are friendly.
The breakfast is very good and there is a good choice of fruits and cereals.
The one side to consider is that the hotel is in a very noisy part of town. The rooms are not sound proof, so one hears up to the 20th floor and above the sound of the street and air-conditioning.

Room Tip: Avoid the lower floor rooms
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  • Stayed: April 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Sophie_love2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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199 - 203 of 2,871 reviews

Reviewed 18 October 2017

This is the second year in a row we’ve stayed at this Hotel. Great Location. Minutes from Times Square, accessible to everything. Rooms are spacious, for NY, and very clean. We were there with our two boys, so the Hotel is family friendly. Breakfast in the Hotel Restaurant was also a plus when traveling with kids.

  • Stayed: October 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank AnnMarie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2017 via mobile

Wish I can give them zero stars. We were in New York to celebrate our daughters first birthday.We paid 500$ to sleep on Rags (torn sheets) , please note that this happened on the preferred guest floor. No one from startwood bothered to call us n apologize, they just gave us 5000 points . I want to ask them where would we use those points , not going back to waste our hard earned money in their pathetic services.

Stayed: September 2017, travelled with family
Thank 461amberk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandraWestinTS, Manager at The Westin New York at Times Square, responded to this reviewResponded 22 October 2017

Thank you for taking the time to share your comments with us. We strive to provide the best possible service to our guests and would appreciate the opportunity to speak with you about your experience further. If possible, please send us an e-mail at the address below so we can connect with you directly. Please be assured that we have shared your feedback with the appropriate managers and we will use your comments to improve the experience of future guests. We hope to hear from you soon.

Be well,

Alex
YourWestinTSqExperience@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

If you like thread bare carpets, rooms that smell of stale smoke, un helpful reception staff, then this is the place for you. Don't even think about getting any breakfast in the exorbitant cost of these shoe box rooms. Although we had a room with a view of times square, the view was less than impressive, and the rear alley was more prominent feature of our view, with Times Square in the background.

Room Tip: Go Elsewhere
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  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank ItaliaA70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandraWestinTS, Manager at The Westin New York at Times Square, responded to this reviewResponded 18 October 2017

Thank you for taking the time to share your comments regarding your recent stay. Please be assured that we strive to ensure every guest has a positive experience while at our hotel and we have shared your comments with the appropriate managers. We are constantly working to improve our service and your feedback will help us to improve the stay of future guests. If possible, please reach out to us at the e-mail address below so we can discuss your experience in more detail. We hope to hear from you soon and to have the opportunity to welcome you back to The Westin New York at Times Square in the not too distant future.

Be well,

Alex
YourWestinTSqExperience@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This hotel was a great find. Right in the heart of Times Square within walking distance to many restaurants, shows and things to do! Looking to go back this year and will be staying at this hotel again!!

Stayed: November 2016, travelled with friends
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036-3912
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Green Hotel in New York City
#86 Family Hotel in New York City
#136 Luxury Hotel in New York City
#152 Romantic Hotel in New York City
#183 Business Hotel in New York City
Price Range: €166 - €497 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York at Times Square 4.5*
Number of rooms: 863
Official Description (provided by the hotel):
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin

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